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"(bleep)ing Seller Dashboard!" Topic


25 Posts

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Action Log

22 Jan 2012 4:51 p.m. PST
by Editor in Chief Bill

  • Changed title from "Fucking Seller Dashboard!" to "(bleep)ing Seller Dashboard!"


848 hits since 22 Jan 2012
©1994-2017 Bill Armintrout
Comments or corrections?

The Hobbybox Inactive Member22 Jan 2012 9:48 a.m. PST

I'm livid about this, so forgive my title.

Tried to relist a load of items today to take advantage of a 'free listings' offer this weekend.

I can't!

And the reason is that over the last month a couple of bidders have rated my despatch time (using the 'star' system on Ebay) as 1 or 2 stars.

The result of this is that I have received enough 'demerits' to mean I am no longer considered to be meeting Ebay's 'Standard' rating and am therefore excluded from taking part in any of these offers until my rating improves.

My average rating on Dispatch is still well over 4 out of 5 stars!

I really am quite upset by this. Having spent over an hour in an online chat with Ebay customer support, they have said they can't do anything. I simply have to continue listing auctions and hope that enough people can be bothered to use the Star system to boost my rating back up.

In theory, I may actually NEVER get back to their 'Standard' rating.

If anyone can offer any advice it'd be appreciated.

Personal logo John the OFM Supporting Member of TMP22 Jan 2012 9:57 a.m. PST

We have discovered one of the holes in the Profanity Filter. grin

Who asked this joker22 Jan 2012 9:59 a.m. PST

And here I thought he was about to rant on a Funckin uniform guide. grin

The Hobbybox Inactive Member22 Jan 2012 10:01 a.m. PST

Bill has been notified regarding my lack of knowledge of the limitations of the bleep o'matic.

Space Monkey22 Jan 2012 11:05 a.m. PST

Seeing that bit of swear prominently displayed here on PMT puts my morning off to a happy start.

WeeSparky22 Jan 2012 11:32 a.m. PST

I find this post title less offensive than the tossed salad and bologna smoking post titles.

Little Big Wars Inactive Member22 Jan 2012 11:48 a.m. PST

I didn't notice until someone pointed it out, strangely enough.

Personal logo John the OFM Supporting Member of TMP22 Jan 2012 11:57 a.m. PST

Bill has been notified regarding my lack of knowledge of the limitations of the bleep o'matic.

Throwing yourself on the mercy of the court? grin

One more reason to give us an hour's grace to edit our thread titles.
Or, even delete the whole topic, voluntarily.

"Did I just type that???"
Yup.

Personal logo John the OFM Supporting Member of TMP22 Jan 2012 11:58 a.m. PST

That reminds me…
The Funcken Lace War uniform guides are stll available from me in the Marketplace, by the way.
TMP link

The Hobbybox Inactive Member22 Jan 2012 12:45 p.m. PST

Tried editting the thread title, didn't seem to allow it (may well be me being miopic!)

And so glad that my own title seems to have derailed the actual content of my own post.

Space Monkey22 Jan 2012 1:12 p.m. PST

It does seem like a wacky policy on Ebay's part… punishing you based on a couple of missing stars.
From a buyer's perspective the Feedback mechanism is a bit annoying… I can't just click 'positive'… I have to type in a blurb and fill in the stars as well. Not a big deal, but just enough of a bother when you have 30 or so of them to do.
Knowing the trouble that even a single missing star can cause just makes me not see the point, unless I'm really wanting to complain.
The last guy I gave a neutral feedback to freaked out and called me at home to yell at me.

Prince Rupert of the Rhine22 Jan 2012 1:23 p.m. PST

Bloody hell I never knew those little stars even meant anything. I usually do 3s across the board wasn't aware it really had any bearing on anything.

It seems mad that you can be penalised becuase a couple of people expected their stuff the day after they paid for it.

Skeptic22 Jan 2012 1:30 p.m. PST

Weird I wonder how they aggregate and evaluate the numbers of stars?

Do they do a simple count of 1- or 2-star entries, and compare them to some arbitrary absolute threshold, without considering that they might represent only a small proportion of feedback (or overall transactions)?

Even if they do use a proportional threshold (still arbitrary), do they weight 1- or 2-star entries more heavily?

Regardless, there seems to be a bias of some kind…

Personal logo Saginaw Supporting Member of TMP22 Jan 2012 1:42 p.m. PST

I find this post title less offensive than the tossed salad and bologna smoking post titles.

Hey, man! Go back to sleep.

:-P

Jay Arnold Inactive Member22 Jan 2012 1:46 p.m. PST

I stopped leaving feedback on eBay years ago.

streetline Inactive Member22 Jan 2012 1:51 p.m. PST

It is a shocking policy, but ebay are numpties. Sad but true.

The Hobbybox Inactive Member22 Jan 2012 2:43 p.m. PST

Skeptic,

After discussing with ebay, what you said is EXACTLY what they do.

There is a threshold limit of 3 (1 or 2) star entries allowed in a single evaluation period before you get the demerit.

As far as I can see it wouldn't matter if I sold to 1000 people in the period, if only a couple post bad star ratings, then you're screwed.

I am attempting to find out who the person who posted is by going back over the only 2 troublesome transactions I had (basically people who paid after about 4 days, which meant they missed my posting window as I can only post at weekends). My intention is to contact them and simply point out the effect the stars have had.

Having spoken to ebay I don't think there is even a mechanism for the poster to recind the bad rating.

Personal logo Doctor X Supporting Member of TMP22 Jan 2012 3:35 p.m. PST

Sad but true.

Sellers are third class citizens on EBay.

You can't do much of anything when a buyer treats you like crap. You just have to smile and nod.

Woe be the seller though that has some dumb ass customer who thinks 25mm and 25" are the same thing or doesn't understand why he didn't get his item 2 days after he auction even though he paid you 17 days after the auction.

Yes, both of these happened to me, so thats not made up.

kyoteblue Inactive Member22 Jan 2012 4:06 p.m. PST

I don't buy or sell on E-bay….shrug.

Steve Johnson Inactive Member22 Jan 2012 5:44 p.m. PST

I gave up on E-bay several years ago.

Personal logo combatpainter Supporting Member of TMP Fezian22 Jan 2012 6:40 p.m. PST

Sorry

Skeptic22 Jan 2012 7:02 p.m. PST

After discussing with ebay, what you said is EXACTLY what they do.

There is a threshold limit of 3 (1 or 2) star entries allowed in a single evaluation period before you get the demerit.

As far as I can see it wouldn't matter if I sold to 1000 people in the period, if only a couple post bad star ratings, then you're screwed.

That seems like a rather stupid criterion on their part…

GypsyComet22 Jan 2012 7:28 p.m. PST

"Knowing the trouble that even a single missing star can cause just makes me not see the point, unless I'm really wanting to complain."

My default is four stars. I make sellers earn that fifth star, not that it is difficult, and they have to be really not trying to get only three. If I'm giving below three, you've earned negative feedback as well.

Skeptic22 Jan 2012 10:03 p.m. PST

And doing a simple count really ignores the probability of "risk" to the buyer: 3 out of 1000 is like a 1 in 333 chance, whereas 3 out of 10 is 1 in 3.3. Clearly, the second is "riskier" to the buyer than the first, yet they are penalized in the same way!

Moreover, 1 in 333 is not all that different from 0%, and quite possibly not statistically significant.

I think that they really should have done it in terms of the equivalent of defect rates and not defect counts.

The Hobbybox Inactive Member23 Jan 2012 4:58 a.m. PST

Skeptic,

Exactly the same point I made to Ebay yesterday, fell on deaf ears.

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