korsun0  | 09 Jun 2009 5:10 a.m. PST |
I went to log on my computer at work and got locked out so I ring the help desk: H/S Hello, Help Desk I/S Hello, I can't seem to log on I must have got my password wrong H/S can I have your user ID and asset number I/S – gave the details.. H/S Okay I've sent you an email with a new PW I/S But I can't log on so how do I read it H/S Well take the new PW I sent you I/S (sound of shaking head, various utterances of disbelief) I can't log on, how do I check my email? H/S Oh, I don't know, I better ask someone? I/S So the %^&*ing help desk needs to ring a help desk? H/S Don't be difficult. Difficult?? Me being difficult?? How do people get jobs in IT support these days; know that a keyboard is bigger than a mouse and thats it? |
| Jana Wang | 09 Jun 2009 6:32 a.m. PST |
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| Kayl MacLaren | 09 Jun 2009 6:50 a.m. PST |
I had a friend go through the same thing when he first signed up for cable internet years ago.. "Hello, Customer Service? I can't log into my web account to access the internet." "Thanks for your call. We have sent you a new password via e-mail. *click*" Took him a couple of weeks and many phone calls until he could finally get someone to understand that sending him his password to an e-mail account he couldn't check wasn't working…o.0 |
 Saber6  | 09 Jun 2009 8:37 a.m. PST |
I tell them the password (only on verified users) and walk them through logging in and CHANGING IT. Most cases we have web interface that they can use and change it to what they want. All we need to do is unlock the account. |
 Murphy  | 09 Jun 2009 9:41 a.m. PST |
Works both ways…we have people that call us and say "My password is working perfectly! How do I change it???" |
| fred12df | 09 Jun 2009 9:42 a.m. PST |
Our help desk resets the password to a default -- but also ticks the "must change password on next login box" This is hardly tricky on current versions of Windows. |
| GoodBye | 09 Jun 2009 10:36 a.m. PST |
Ahhhhh outsourcing; ain't it grand folks? Of course India is now outsourcing to Africa because the real money is in the profit in the contract. Don't like your IT model complain to the CEO and CFO. D~ |
| Murphy | 09 Jun 2009 3:02 p.m. PST |
Bongolesia will be cranking up it's first call center in the next six months! Their highly dedicated and trained staff are eager to help you with all of your issues pertaining to your Commodore Amiga 500, and Windows 3.1 and 95 upgrades…. At a very cheap price too!!! You CAN'T go wrong!!! |
| korsun0 | 09 Jun 2009 3:23 p.m. PST |
Today I open my email and there is an automated message. "Your Job number 8333450 has been resolved. If you are still encountering the same problem please contact the Help Desk on xxxxx". Hmmm, if I log in I have no problem, but if I can't log in, how do I see the freaking automated response? When I first joined, I used a telex machine instead of email, and a typewriter instead of word processing. Never needed a help desk then……. |
| Klebert L Hall | 10 Jun 2009 3:57 p.m. PST |
And they call this a Help Desk… Did they ever say it was supposed to help you?
-Kle. |
| korsun0 | 10 Jun 2009 10:40 p.m. PST |
A good point! How very presumptive of me…….:) Note to self – don't expect Help from a Help Desk. I guess thats like a Service Station where you serve yourself. I'm kinda thinking that 2 to the disk drive and one to the CPU with a .40 Glock should elicit a little more assistance next time. Although I can imagine the call; H/S Hello Help Desk
I/S Hello I have a problem with my computer
H/S Yes
I/s Its not working
H/S Why
I/S I shot it
H/S Is it still breathing? Perhaps a blakcboard and chalk is the answer, what could go wrong there? |
