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"Pre-orders?" Topic


14 Posts

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Fifty415 Dec 2007 4:56 p.m. PST

This announcement by Rackham made me wonder:
TMP link

What's the law on pre-orders? Can the company charge your card prior to shipping? Or does it have to wait until the product is ready to go?

Personal logo Editor in Chief Bill The Editor of TMP Fezian15 Dec 2007 5:10 p.m. PST

The law in what country?

Supreme Dalek15 Dec 2007 5:23 p.m. PST

In the UK a retailer can charge before shipping, but the customer can cancel anytime up until 7 days after they have received their order.

Supreme Dalek15 Dec 2007 5:25 p.m. PST

Some retailers run a pre-auth or deferred transaction on your Credit Card, and only take funds when they ship.

nycjadie15 Dec 2007 6:12 p.m. PST

I see no reason why they can't. A contract is a contract.

Chocolate Fezian15 Dec 2007 7:24 p.m. PST

At one time in the UK, it was illegal for retailers to offer for sale by mail order any item that they did not have in stock. I don't know if that law has changed.

Brandlin15 Dec 2007 7:57 p.m. PST

I think in the Uk that you can charge for pre-orders if you state thats the case and its clear when the product will be available. In that case, the customer is entering into a contract where they understand the conditions.

Zagloba15 Dec 2007 9:47 p.m. PST

I'll take 2 boxes of Romans and 2 of Gauls.

Rich

Privateer4hire15 Dec 2007 9:58 p.m. PST

Dit followed by a To

Fifty415 Dec 2007 10:02 p.m. PST

Thanks guys -- we'll be making a more official announcement in the next few weeks with release dates and prototype figure shots.

Fifty415 Dec 2007 10:03 p.m. PST

Privateer -- made me laugh. I'll have to remember that one.

GarrisonMiniatures16 Dec 2007 6:40 a.m. PST

Reminder of PayPal rules: all payments made via PayPal are taken from your account when you place the order. PayPal is basically acting as an intermediary, a method of sending money rather than as a credit card in its own right, and the retailer/manufacturer has no say in the matter.

Zagloba16 Dec 2007 8:44 a.m. PST

My personal feeling is that as long as you ship within the chargeback period of most credit cards (60 days) I don't mind.

The standard preorder scheme in my mind is GMT's P500:
gmtgames.com/s-2-p500.aspx

It can be years from the time GMT announces a game until it is released, but cards are charged only at printing time. This generally is 6-8 weeks from when a preorder charges to when the game ships.

Aside from GMT, most videogame stores do preorders, as does Amazon. So if its illegal you'll be in good company.

Rich

CraigH16 Dec 2007 2:05 p.m. PST

I read somewhere that in the US, the company cannot charge your credit card until they ship.

Having said that, there may be an exception for pre-orders where the consumer is clearly agreeing to payment in advance in order to secure the item.

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