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"Warlord Games: Shipping Changes for Customers Outside The U.K." Topic


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Wargamer Blue16 Mar 2021 4:15 p.m. PST

The postage charge you have imposed on the rest of the world rates is outrageous. Buying direct from WG is no longer an option.

LostPict16 Mar 2021 6:34 p.m. PST

Wow – this will really impact my future orders. I appreciate that free shipping is still a possibility, but orders for minor items are now out the window. I guess I will be searching eBay and other sources for the one offs going forward. I hope that this works out for Warlord since it is not working out for the casual customers.

IronDuke596 Supporting Member of TMP16 Mar 2021 7:23 p.m. PST

Likewise, I emailed WL that I will not buy any further products from them.

Black Hat Miniatures17 Mar 2021 2:15 a.m. PST

Isn't there a large network of Warlord retailers across North America anyway which you can buy from without paying Warlord's postage charges?

Mike

fantasque17 Mar 2021 4:45 a.m. PST

I think your anger is misdirected. Warlord are a business not a charity, and they do not decide on postal rates and customs charges.

Wargamer Blue17 Mar 2021 5:51 a.m. PST

fantasque. There are no changes to postal rates to Australia or New Zealand. Neither country has customs charges. But now we have to buy a minimum of 50 pounds of product to place an order. Postage is a flat rate of 25 pounds. We have to pay British VAT on the products we buy. I'm done with them.

Personal logo Bobgnar Supporting Member of TMP17 Mar 2021 1:44 p.m. PST

Not only are the minimum size for orders a problem, but I have discovered they will not send to my home state:( "Your cart does not meet the minimum order value for shipping to your location. Please meet the minimum order value to continue.
We don't offer shipping to Michigan."

Syrinx017 Mar 2021 2:46 p.m. PST

I would second fantasque comment. This isn't Warlord's preferred action – this is the result of the changes with the exit from the EU. As Black Hat Miniatures mentioned – buy from your local retailers or online from companies like miniaturemarket. At least while their stock holds out the prices should be unaffected.

repaint17 Mar 2021 3:23 p.m. PST

not happy with Warlord. In addition to the postage requirement they charge us in the store a 30% "premium" compared to USD or GBP prices because FU.

Thresher0117 Mar 2021 3:27 p.m. PST

Their website is a bit confusing too, since it says Royal Mail Standard isn't available for shipping outside the UK, but then, further down on the same page for overseas shipments, it says that if Royal Mail is selected, RMS is how it will be sent.

I suspect the latter is an oversight and is in error.

Sadly, I don't see any info on international shipping rates for shipments, on a per shipment basis, or as a % of the cost of purchase.

I will NOT want to pay VAT as a non-UK resident.

Wargamer Blue17 Mar 2021 4:16 p.m. PST

In the last month I placed two orders to the UK. Peter Pig and Westwind. Postage at cost. No VAT. That's good service from companies that are not price gouging rest of the world customers to offset the new cost blow outs with the EU.

Callsign 2117 Mar 2021 4:45 p.m. PST

I'm with Wargamer Blue on this one. A GBP50 minimum order PLUS minimun postage of GBP25 is AUD134 at today's exchange rate. My gaming dollars are going to be directed elsewhere. I understand WL's position, but they've priced me out of their market.

tschuma149818 Mar 2021 4:15 a.m. PST

Shipping into and out of the UK is a complete mess right now. My company handles equipment shipments, large and small, and no one knows what is going on. Our own rules are changing weekly, so just hang in there. I would bet it will change in a month.

WG Lorenzo18 Mar 2021 5:03 a.m. PST

Hello all and we are very sorry for the inconvenience that our recent changes to our shipping charges and polices are imposing to all our worldwide customers.

While the issue we have is bigger for European destinations, as we are offering DDP to avoid for customers having to pay additional fees on deliveries, the increase on prices recently imposed on us by both Royal Mail and UPS are extremely high and simply put, making the majority of the smaller orders we receive financially not worth the efforts and costs sustained.

We did not have many choices and we went for a solution that still offered no changes from before if the free courier shipping threshold would be reached (150.00). For orders of lower value, we had to increase the shipping charges, but we hoped to counterbalance it somehow by offering a free product (with a higher retail price than the cost of the shipping charge itself).
Unfortunately for low level orders there was not much we could do and had to set a minimum order value.

As mentioned in the thread, if you find impossible to place the order with us, please check for local businesses offering our products: even during these difficult times new businesses keep contacting us to sell our products in their area and through their operations and they may well provide you conditions that we currently are not able to.

Your local Brick and Mortar stores in particular, an important place where our hobby communities are born and grow, would welcome your business with them directly now and provide an increasingly exciting venue now that – we hope – the Pandemic will slowly reduce its impact on our lives.

Even with these changes, our profit levels from all orders with destinations outside the UK have drastically been reduced and is making life tough for us as well.

We are obviously not happy with the current situation that we do understand is making placing orders on line with us more difficult for some customers, but we are actively keep looking for opportunities to improve it.

Your sincerely,

Lorenzo Pala
Warlord Games Customer Service Manager

Davek0scale18 Mar 2021 5:52 a.m. PST

I have been using a local retailer for warlord products for quiet some time (years). Your products are limited thru them. This means, some products warlord will not sell to a local game store (products labeled made to order) this includes some new releases. As Warlord has advertised the local game store is now the solution, will the local game store be able to order your products for me? To be clear this would be a change.

repaint18 Mar 2021 6:30 a.m. PST

and what's the link Lorenzo with the GBP prices + 30% if you are forced to buy in a different currency as you new system imposes on us? This, totally regardless of any shipping costs whose argument we could understand.

jdpintex18 Mar 2021 10:31 a.m. PST

I make all my Warlord purchases either from Amazon or from the US distributer (via email or at shows).

The shipping costs from the UK are ridiculous for all mfgs, not just Warlord. So I've gotten pretty selective in what I order from the UK or do without.

marmont1814 Sponsoring Member of TMP18 Mar 2021 10:47 a.m. PST

shipping can be a problem to overseas the costs are high, but its out of our control as traders. But there is light in couriers and large orders two recent orders next day to california £5,000.00 GBP £80.00 GBP, last week £600.00 GBP three days £85.00 GBP, depends on the courier and looking. thresher 01 what vat, alot of little companies are not vat registered so dont add it and certainly no body adds on exports, ?

greenknight4 Sponsoring Member of TMP18 Mar 2021 2:35 p.m. PST

Games Workshop hiding behind a Tiger Tank

Fighting 15s18 Mar 2021 4:05 p.m. PST

The shipping costs from the UK are ridiculous for all mfgs, not just Warlord.

Unfortunately, Donald Trump picked a fight with the Universal Postal Union. A compromise agreement means that although the USA remains in the union, high USPS charges for the last mile of delivery now have to be factored into international postage rates, which rose 40% to 50% for small parcels back in July 2020. U.K. manufacturers can't do anything about the basic, high cost of postage to the US. Those of us who can fit orders into lower rate large letter boxes can offer better delivery charges up to certain weights, but boxes of plastic sprues and bulky resin castings will only fit into them with the help of a vigorously applied hammer.

IronDuke596 Supporting Member of TMP19 Mar 2021 10:39 a.m. PST

Fighting 15s comments are correct and the main reason for increases in UK shipping charges to the U.S. However, the rest of the world according to WL, gets arbitrarily lumped in with the U.S.

I have recently found that shipping from Front Rank and Perry has not changed significantly to Canada and they deduct the VAT. Also of note is that other UK companies like Sarissa are still offering discounted shipping.

So, WL may be charging more for shipping to the US with some justification re the U.S. increases it not excuse them from gouging non U.S. countries outside of Europe.

repaint19 Mar 2021 1:20 p.m. PST

All the WL's justification falls very flat. I can understand a price rise, I can't accept good old geographical pricing.
I am with IronDuke, totally this:

WL may be charging more for shipping to the US with some justification re the U.S. increases it not excuse them from gouging non U.S. countries outside of Europe.

Personal logo John the OFM Supporting Member of TMP19 Mar 2021 4:47 p.m. PST

Yeah, well, whatever. I've been watching prices for miniatures go up since 1975, and it's not about to reverse itself any time soon.

So. Is there a master list of American distributors, so they can be the ones to deal with the shipping charges?

whill420 Mar 2021 7:44 a.m. PST

Can someone really be gouged on non-essential or discretionary products or services?

kevin smoot03 Apr 2021 12:09 p.m. PST

I've bought from other companies in the UK and they've had to raise their shipping prices as well – Ebor and Northumbrian Painting / Reiver Castings for example (great service from both, btw)

Blaming a company for having to increase pricing to cover rising operating costs and accusing them for gouging is misplaced

Steve Barber09 Apr 2021 4:35 a.m. PST

Fighting 15s, I don't think a lot of people realise the extent of the massive increases in postage to the USA. Considerably cheaper to post to Mexico and Canada now, but cross the border and a huge hike in prices. The US is now by far the most expensive place in the world to post to. All on the Royal Mail website.

It is all very unnecessary and the last thing most small businesses need at the moment on top of everything else. Most of the parcels we post are well over £20.00 GBP and some over £30.00 GBP leaving no choice but to soak up some of the increases for as long as we can. A tough time.

repaint09 Apr 2021 3:59 p.m. PST

Blaming a company for having to increase pricing to cover rising operating costs and accusing them for gouging is misplaced

There are many fair miniature companies that totally deserve to be supported.

Check on Warlord website how much it costs in GBP and convert the price they are actually charging if your IP address indicates a different country (before shipping costs)

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