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"Customer Service - Northstar Miniatures (Artizan Design)" Topic

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Lobsterback05 Dec 2021 7:17 p.m. PST

Anyone else having problems getting a reply from Northstar miniatures? I sent them two emails concerning badly bent and broken barrels on their NWF Sikh and Punjabi figures with nary a peep back from them. I know this is the busy season but it's been over a week with nothing but crickets. I love Artizan Design figures but a 25% loss rate due to breakage in the packaging due to 180 degree bent barrels is a bit much.

Marcus Brutus05 Dec 2021 9:40 p.m. PST

I have ordered a reasonable amount from North Star over the years. Overall, I'd give Nick a 5 star rating. I even had to return some Crusader figure I didn't like and Nick was great about it. He even absorbed the return postage. I'd presume something other than intentional avoidance.

Raynman Supporting Member of TMP06 Dec 2021 8:49 a.m. PST

I agree with Marcus B. I have had many dealings with Nick and all have been perfect.

QUATERMASS06 Dec 2021 6:47 p.m. PST

It might be something to do with the silver bayonet game coming out with mc cullough games they tend to get snowed under. Living in the UK i always deal with them by phone and any problem is always dealt with in good time.

nudspinespittle Supporting Member of TMP06 Dec 2021 8:16 p.m. PST

They also recently had a sale and were overwhelmed with the response. My guess is they are very busy but will eventually respond to you.

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