"Customer Service - Northstar Miniatures (Artizan Design)" Topic

5 Posts

All members in good standing are free to post here. Opinions expressed here are solely those of the posters, and have not been cleared with nor are they endorsed by The Miniatures Page.

Please don't make fun of others' membernames.

For more information, see the TMP FAQ.

Back to the Consumer Affairs Message Board

Back to the Getting Started with 19th Century Gaming Message Board

Back to the 19th Century Product Reviews Message Board

Areas of Interest

General
19th Century

Featured Hobby News Article

Blackwater Gulch Vigilance Committee Kickstarter Launched

Hungary 1848 #6: Nagysalló

Top-Rated Ruleset

Rank & File

Rating:

Featured Workbench Article

U.S.S. Amphitrite in 1/600 Scale

Virtualscratchbuilder builds Merrimack/Old Glory Shipyard's 1/600 scale USS Amphitrite.

Featured Profile Article

First Look: Barrage's 28mm Roads

Editor in Chief Bill takes a look at flexible roads made from long-lasting flexible resin.

Please sign in to your membership account, or, if you are not yet a member, please sign up for your free membership account.

Lobsterback	05 Dec 2021 7:17 p.m. PST
Anyone else having problems getting a reply from Northstar miniatures? I sent them two emails concerning badly bent and broken barrels on their NWF Sikh and Punjabi figures with nary a peep back from them. I know this is the busy season but it's been over a week with nothing but crickets. I love Artizan Design figures but a 25% loss rate due to breakage in the packaging due to 180 degree bent barrels is a bit much.
Marcus Brutus	05 Dec 2021 9:40 p.m. PST
I have ordered a reasonable amount from North Star over the years. Overall, I'd give Nick a 5 star rating. I even had to return some Crusader figure I didn't like and Nick was great about it. He even absorbed the return postage. I'd presume something other than intentional avoidance.
Raynman	06 Dec 2021 8:49 a.m. PST
I agree with Marcus B. I have had many dealings with Nick and all have been perfect.
QUATERMASS	06 Dec 2021 6:47 p.m. PST
It might be something to do with the silver bayonet game coming out with mc cullough games they tend to get snowed under. Living in the UK i always deal with them by phone and any problem is always dealt with in good time.
nudspinespittle	06 Dec 2021 8:16 p.m. PST
They also recently had a sale and were overwhelmed with the response. My guess is they are very busy but will eventually respond to you.

Sorry - only verified members can post on the forums.