Hi, has anyone got experience of ordering direct from IBG Models? I think they're in Poland. I've bought several of their WWII German 1/72 models at shows, and enjoyed building them. I've tried several times recently to order from them, using their website. And I'm not having much luck.
I'm ordering – or rather make that trying to order – from the UK. Every time I try it says my order had been completed successfully. The first time or two after that nothing happened at all. At no stage in the online order process was I even asked for payment. Weird!
More recently I've tried again, and this time I've received automated replies, with instructions on how to pay, but €0.00 EUR shown for delivery, which, whilst nice in theory, doesn't seem right. Has anyone ordered from them, ideally from England/the U.K?
I've also now gone ahead and filled out a (supposedly!?) secure online payment form, via a link in one of these emails, for a fairly large order. But apart from the automated replies from IBG, I've heard nothing at all. I've also sent emails to their 'info'/enquiries email address, trying to ascertain if my orders are in fact, as their website suggests, successfully completed or not.
Again, no response.
I'm trying to buy these models for Xmas and my birthday (5th Jan), so I'm trying to resolve this ASAP. If IBG are on here, or if you've had dealings with them, please let me know what you think of them/how to proceed.
Thanks, Sebastian.