"Disappointed with NorthStar's service" Topic
9 Posts
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IronMike | 27 Oct 2020 3:17 a.m. PST |
I've placed several orders with NorthStar figures in the past, and have been impressed with their turnaround time, one time as little as 11 days! This time however? not so much. I placed an order on the 21st of last month, and received a prompt email the next day telling me that they had received the order, pretty much as usual. Three weeks later I received a second email, telling me that the order had actually been shipped. Well, it arrived yesterday. Of the three boxed sets I ordered, one was missing with an 'oops, sorry! we'll get it to you when we can' letter in it's place. Of the two 'blister packs' one was properly packaged while the contents of the other were just tossed into a tiny ziploc baggie. All in all this is a far lower standard of service than what I've come to expect from this company. As a certain podcaster used to say "No hate, just disappointment' |
Bede19002 | 27 Oct 2020 4:07 a.m. PST |
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Craig Grady | 27 Oct 2020 4:51 a.m. PST |
Have you expressed that disappointment to Nick at Northstar he is a reasonable guy. |
Prince Rupert of the Rhine | 27 Oct 2020 5:06 a.m. PST |
Northstar have been very upfront about the issues they have had with turn around times and casting backlogs since the pandemic started (to the point that Northstar temporarily stopped selling certain lines of miniatures). I've ordered from them several times recently in the knowledge that there would be much longer turn around on orders than use to be the case. Order times aside I've still had the usual good service from Northstar. |
Marcus Brutus | 27 Oct 2020 5:39 a.m. PST |
I do find Northstar makes more mistakes than other gaming retailers. With that said, I also find Northstar totally first rate in rectifying errors. I think sending a sorry note is poor practice. It should have been noted in a follow up email before you received the package. Personally, I think you are being a bit pedantic with respect to packaging of one of the packs. If the figures are fine then that is what really matters. In fact, I wish more manufacturers would do this and save on the cost and waste of packaging. |
Extrabio1947 | 27 Oct 2020 6:31 a.m. PST |
"I think sending a sorry note is poor practice. It should have been noted in a follow up email before you received the package" Absolutely right. And also provide an opportunity to allow the customer to make an alternative selection if desired. |
Extrabio1947 | 27 Oct 2020 6:32 a.m. PST |
Website hiccup. Duplicate message. My apologies. |
Bobgnar | 27 Oct 2020 9:51 p.m. PST |
I have gotten good service from Northstar. I would not write a note to TMP with a criticism for a single glitch. Have you written in praise for all the other orders. Was there some hurry for the missing item that if you had known sooner you would have cancelled and ordered some where else? If the missing item is sent with no shipping cost that should rectify for sending incomplete order. Perhaps an earlier email asking if you prefer to wait for entire order, or take it in parts. |
Huscarle | 28 Oct 2020 1:21 p.m. PST |
Never had any problems with North Star, and I've given them a fair few orders over the years. I give everyone a bit of slack during this pandemic, so I don't expect orders to be shipped as quickly or there may be an error with the order; I'm just happy to get an order during these troublesome times. Some people are never happy or understanding, but that's their burden. |
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