"DHL Brokerage Fees and how to Not Pay Them" Topic
6 Posts
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| Asteroid X | 06 Jun 2020 10:02 p.m. PST |
I ordered some Wargames Illustrated and Battlegroup rulebooks from Northstar Miniatures and Nick was kind enough to send them via courier (most likely due to the weight). DHL called and stated I owed them $38. USD I asked for what and they stated tax (GST – I'm in Canada) and 2 other charges they would not explain to me. I went through 3 different agents and not 1 would tell me details about the 2 other brokerage charges. I sled about self clearing the books and they said I could and emailed me the necessary scans. I went to my local Border Services office (located at the airport) and saved $20. USD It was a bit of a hassle to have to do that but the agent was very helpful and seemed very knowledgeable of the "fees" DHL charges. It's easy to do and if you're close to a border office then I highly recommend saving some money. |
| Hitman | 07 Jun 2020 6:17 a.m. PST |
Did the border agent explain what the $20 USD you got back was for? What of the other $18 USD fee? I also live in Canada but too far from the border to make it worthwhile. DHL has gouged me several times in the past on kickstarters…and I mean gouged!! |
| Skeptic | 07 Jun 2020 10:52 a.m. PST |
That is good to know! And here are a few random hits that I found: link link link link |
| Caddis | 07 Jun 2020 8:49 p.m. PST |
I find this happens with Fedex all the time too. A lot of these courier companies are allowed to act as their own customs brokers when importing items so they charge a fee for it. I've had several items come via Fedex where they tell me the duty is $2 USD and the brokerage fee is $20 USD on a $40 USD or $50 USD item. For this reason I really try not to use Fedex when importing into Canada. |
| bsrlee | 08 Jun 2020 1:25 a.m. PST |
In Australia the problem seems to be UPS, who charge for bizarre things like 'pest inspection' and 'fumigation' of metal rods & 're-delivery fees' when they don't even try to knock on the door, just put a ticket in your mail box. DHL just drop the parcels into the regular mail system if you have a P.O. Box, no extra fees. Fedex is also pretty reasonable. |
| Asteroid X | 17 Jun 2020 7:37 p.m. PST |
If your parcel is listed as under $20 USD in value then you do not have to pay brokerage fees. UPS is just as bad for fees. The Border Service's tax calculations were even lower than DHL. I actually paid a total of $8. USD Not sure of my math skills previously… |
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discovers a better way to fill in hollow plastic bases.
