"GHQ concern" Topic

Okay, now I am getting concerned. I placed an order last Monday. I did receive an email with a receipt for the order right away. However, since that time I have not had any contact. I emailed them on Friday asking for an update, and have yet to get a response. I've been calling for close to 30 minutes today, and have been unable to get through an answer!

You do know they are in the central time zone?

I think 1 week is a very short time in which to become concerned. Maybe give them another week?

Yep, it is a one hour time difference. My concern is that I haven't heard from them at all. I know it takes a couple weeks to get their models.

Maybe try to make contact on their forum?

I finally managed to reach them. The charge should show up on my card today or tomorrow, I should have the order within the next week.

What was their explanation of not responding?

They've been very busy.

"They've been very busy".
That wouldn't fly at my office.

On all of the 20+ orders I've made with them I have never received a shipping notification, only the order confirmation. Every order has arrived within one to two and a half weeks. They are a relatively small family-run business and family events may sometimes affect their production/shipping schedule.

I didn't realize that. I always thought they were a fairly big company by hobby standards.

Have ordered from them for 20 years, never had an issue. Not the fastest shipping but certainly not the slowest!

Many, many orders; little follow-up communication; fast(ish) delivery; and no problems. But I often place the order by phone, and so there's a person's name attached to the order.