johnbear44 | 13 Sep 2018 4:47 a.m. PST |
I ask, because the last post I saw in June or July, said he had hired some help. I am in the market to get some ACW flags, and I have always loved the way his flags look, but I don't want to send purchase if will take a year to get the flags. Thanks in advance. |
skipper John | 13 Sep 2018 6:36 a.m. PST |
Wrote him an email mid August. Nothing. Called his phone number a week later. "Voice mail is not yet set up…" Started a thread on TMP. Nothing. Called just before the 1st of September… one last time. Nothing. Then he called me an hour later! He took my order and said to mail a check when they arrived. It's been 2 weeks now………. still waiting. |
Old Contemptibles | 13 Sep 2018 7:06 a.m. PST |
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Joes Shop | 13 Sep 2018 7:16 a.m. PST |
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IronDuke596 | 13 Sep 2018 9:35 a.m. PST |
I must give some credit to the Flag Dude. After a six month delay, Rick inquired in early July if I still required my order to be filled and stating that he had hired someone and was working his way through the email list. I stated that I had already bought my British flags elsewhere but still needed some American War of 1812 Vermont and New York militia flags. To that end we exchanged several emails about research concerning the Vermont flags. He spent a considerable time creating the Vermont flags based upon my research. These flags were received by me (Canada) within ten days. It would seem that Flag Dude service may still be hit and miss. I am about to place a small order, so I will let TMP know how this works out. Still great flags though. |
Fried Flintstone | 13 Sep 2018 2:21 p.m. PST |
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avery0602 | 14 Sep 2018 2:17 p.m. PST |
He disappears for months at a time – been going on for years now. Don't expect that to change any time soon. Just bite the bullet and make the flags yourself – avoid the aggravation. |
Au pas de Charge | 15 Sep 2018 5:16 a.m. PST |
Maybe the flags are just a cover and he is really a crime fighting super hero? You know, mild mannered miniatures flag painter by day, X-Man by night. Same old story |
Aspern1809 | 17 Sep 2018 5:56 p.m. PST |
Find him at a convention! |
Old Contemptibles | 17 Sep 2018 9:04 p.m. PST |
Iron Duke, So you are giving him credit for ignoring you for six months. |
Joes Shop | 18 Sep 2018 3:32 a.m. PST |
It gets to the point where the quality of the product is meaningless when compared to the complete lack of customer service and reliability. |
TunnelRat | 19 Sep 2018 2:56 a.m. PST |
His e-mail comms are not the best but if you call him on the number provided on his website he will deal with your request. |
Old Contemptibles | 19 Sep 2018 11:15 a.m. PST |
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avery0602 | 19 Sep 2018 5:43 p.m. PST |
I have several Flagdude flags in my ACW collection. They're good – not great. I make better flags myself – it's cheaper and no waiting. It took some experimenting, but it's not difficult to make nice looking flags. |
Au pas de Charge | 20 Sep 2018 9:27 a.m. PST |
I love the way people in this hobby think being only moderately abused is great customer service. |
Joes Shop | 21 Sep 2018 5:44 a.m. PST |
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Normal Guy | 21 Sep 2018 7:04 a.m. PST |
I have many Flag Dude flags and have been very pleased with both quality of product and service. Rick is knowledgeable, really knows his stuff. |
avery0602 | 22 Sep 2018 4:20 p.m. PST |
Normal Guy - Glad you had a good experience with Flag Dude. Others haven't been as fortunate – hence the several threads regarding Flag Dude's customer service issues. |
Au pas de Charge | 26 Sep 2018 7:19 a.m. PST |
My rule of thumb for the vast number of flakes in this hobby, is if they dont answer my inquiry and/or ship quickly, theres something wrong. On another note, I made an order with a company which you all would consider largish by hobby standards and almost a month later, they still havent shipped. Although, it is true they are in touch with me. |