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"Army Painter good response." Topic


7 Posts

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334 hits since 24 Aug 2018
©1994-2018 Bill Armintrout
Comments or corrections?

Capt Flash24 Aug 2018 6:07 a.m. PST

I recently had my fourth can of Army Painter colored primer fail me. This isn't to complain about the quality of their products, though. I've used over a hundred of their cans over the years.
This time, though, I was frustrated and decided to email the team. It took some time for a response to arrive asking about my problem. After a couple of responses, I was told some replacements would be mailed to me. One month later,
After receiving nothing, I emailed another inquiry. I received a quick reply explaining what may have happened and a promise that a new replacement would be shipped. Fast forward a few days and I find my replacement package waiting for me.
Thank you, Army Painter for meeting my expectations of good customer service.

Capt Flash24 Aug 2018 6:08 a.m. PST

I recently had my fourth can of Army Painter colored primer fail me. This isn't to complain about the quality of their products, though. I've used over a hundred of their cans over the years.
This time, though, I was frustrated and decided to email the team. It took some time for a response to arrive asking about my problem. After a couple of responses, I was told some replacements would be mailed to me. One month later,
After receiving nothing, I emailed another inquiry. I received a quick reply explaining what may have happened and a promise that a new replacement would be shipped. Fast forward a few days and I find my replacement package waiting for me.
Thank you, Army Painter for meeting my expectations of good customer service.

Capt Flash24 Aug 2018 6:10 a.m. PST

Buggy out here…

Winston Smith Supporting Member of TMP24 Aug 2018 7:33 a.m. PST

That's "good customer service"?
Ok…..

Tacitus24 Aug 2018 9:52 a.m. PST

Seriously. "Month" without hearing is not within my definition of good customer service. But that's just me. I love their stuff and am glad you got the response you wanted.

Extrabio1947 Supporting Member of TMP24 Aug 2018 2:15 p.m. PST

The only can of Army Painter primer I ever purchased failed. Instead of spraying a mist of color, it spewed thick drops. I'm sure folks have had good luck with the company's spray primers, but I'm one and done.

Texas Jack24 Aug 2018 2:30 p.m. PST

What Winston said.

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