"TVAG: I'm Not Dead, Yet!" Topic

Gentlefolk,

Due to the retarded hominids who pretend to be "Customer Service" for ATT, I have had NO E-mail service since Sunday, July 15.

Any and all E-mails directed to TVAG have either been "bounced," or if delivered at all, I have no knowledge of it.

I have spent the last four days talking to every accent currently employed, and been cut-off in mid "support" three times (at least), and give the same ineffectual information countless times. For one full day, I was told my previous 18 year account did not exist, and that there was no record it ever has.

Today, they seem to think I really do exist, but it hasn't helped advance me one inch towards recovering my E-mail as of this posting. Indeed, I write this post while listening to the elevator-jazz that I expect to listen to forever in Hell as I wait for latest agent sagely to inform me "there seems to be a problem."

In short, PLEASE BE PATIENT!

Like MacArthur, I SHALL RETURN!

tvag

Foreign call centers are most definitely a crap shoot. For a week now I cannot access a bank account online due to a "problem with your account" and a number to call. The person I talked to might have known English but I didn't understand her at all well. She had me try to access my account on Crome, Edge, and back to IE with same result. Then she said to call back in "a few hours". I did and got a recording telling me to "call back in a few days"!?!. This is for my PayPal Rewards Mastercard thru Synchrony Bank. Since Synchrony took the account over all sorts of poor service has gone on. A fraudulent charge for airline tickets didn't show up online for a week. A charge to my dentist was debited but no listing for the dentist was logged. I feel for you TVAG.

I understand. Once my cable was out, their suggestion "go to channel 111 to watch the tutorial on how to correct the problem". Brilliant! I explained that the cable wasn't functioning, I was shifted to "George" who was in Bombay India. Headache!

You can always quote Hawkeye (Captain Benjamin Franklin Pierce) – "My corpus has been declared delicti"

Key is to go on and have your own wake

Truth to tell I much prefer going on the chat line where you can type in your question/problem and get a response. Both times my phone/internet had failed I have had a good response.

This was with an Indian call – centre for British Telecom and I live in the UK.

It seems instant chat is more favourably recieved and dealt with and my problems have been quickly sorted out.

Perhaps the younger people ( just my assumption ) are more at home talking in this way. With BT you also get sent a log of the conversation so you can see what was actually said by both parties. Give it a try if your provider has this option.

In both cases an real living engineer turned up pronto.

BTW I don't work for British Telecom.

I had a service call from CenturyLink to repair some internet issues and the service technician advised me to never call customer service as they have no idea what they are talking about and instead contact the Repair Department immediately to get the issue solved.

Perhaps sage advice?

Dave

I've had the same experience with C-Link. There is a
C-Link line technician who lives a mile or two from
me. He was in the neighborhood checking into a
problem. I saw his truck and mentioned I was having
an intermittent issue with C-Link's wired service
('phone).

He checked into it with no trouble ticket, found and
fixed the problem. I gave him a couple cold ones for him
to have at home and he gave me his home 'phone number and
the advice StoneMtnMinis got, which I've followed ever
since.

Oh Me Brothers!

At approximately 3:50 PM (CDT), the last person I spoke with finally got me back into both E-mail accounts.

HOW? I have no bleedin' idea. He did only what at least 25-30 others since Monday have done, but this time it seems to have "taken."

During those eleven or so hours I was in their "system," I was disconnected once (and not called back), and told I would be called back two other times, and never heard a ping.

For about three hours on Wednesday, I was sagely informed that there was no record of my 18 years with this same "service provider," and that they could explain how if I didn't have an account with them, I was on the Internet with them.

And, "Yes," I did use the "Chat" option, and was turfed to so many different phone numbers, I'm surprised I haven't spoken with at least three of those who posted above.

I was told that the "ATT.Net" home page was "experiencing difficulties," for a while. No doubt, though of course it's not and never has been MY home page.

And for a "telecommunications giant," why are ALL of their phone connections so poor? Why the constant clicks, beeps, whirs, and cutting out of voices at the start and end of every spoken sentence? And why do I have to compete with the voices of at least five or six other rowers on the slave deck while talking to mine?

I think I've bought my way into Paradise by continuously holding my cool, answering every question with "Yes, M'am," and "No, Sir," and never speaking above normal volume--save when THEY couldn't hear ME!

Four days business lost, nerves frayed and BP out of sight, and what compensation do they offer?

You all know that answer, and very well.

Okay, I'm coming down now. I've decided not to shoot the first thing I see lettered "ATT," and will try to pick up the pieces, and just slog on.

But I beg any and all of the Gentlemen who have commiserated
with me, should the occasion arise, to assure others that despite the best efforts of ATT, I hope to be able to resume business and fill such orders as may have bounced.

Now, let's see if my E-mail is available again Friday morning….

TVAG

Welcome back, Patrick!

I once had cable, internet, and phone bundled. The phone didn't work. I had to take a day off work to go to their office to discuss it. I couldn't call them, the phone didn't work. They told me, in petson, that I needed to call customer support. Not from their office. From the phone that didn'twork. Phone service never was established, and I won't be using Cox again ever.

Many thanks, I did get the download you sent, Patrick, and hope to build the revised bank this weekend. Pictures to follow.