"Badger Games LLC" Topic

I clicked on their banner ad here on TMP.
It went to their web site.
On the web site I could find no email address, no post address and no telephone.
Would I ever buy from such a company – NO WAY!!!

I ordered from them….no issues & super fast service

I have had no issue for delivery to the UK. They were very helpful with my order.

I just bought a bunch of stuff from them at Historicon (and during Cold Wars as well). Nice folks and good prices and I wouldn't worry about them.

I have had good communication with them via FaceBook. They're great and I have had no problems with them.

Hi Keith. Have you tried sending them a message or contacting them via their FB? All it requires is a few key strokes.

I've dealt with them before. Good people.

You might want to do a little more checking on them before you throw them to the wolves…

I've only placed one order, but had excellent communication and very fast shipping, so they are good folks in my book. Some great product, too!

I agree with the Sultan. Bought from them at Historicon, they were very helpful. Seemed first rate!

We feel the website is very easy to navigate and order. There is also a "contact us" tab that allows you to contact us directly and we answer most emails within 24 hours or less.

We have posted many orders to Sweden without issue and they have arrived in good time from the US.

If you have any questions about products or ordering the shipping page answers most of them or I would be happy to help you directly.

You can contact me at fromthebadger@gmail.com.

Ben

Seems to be the difference between the USA and Europe. In the EU it is a legal requirement to list a contact name, address and phone number…

the OP is from Sweden…

Mike

As with every other poster who actually has ordered from Badger Games, I've ordered from them twice, received great service. I'm plotting my next order.

It must be comforting, as a business owner, to wake up and read a pist like this from somebody unwilling to simply click on a tab.

My second order with Badger will be submitted shortly (wanted to wait until they recovered from Historicon).

I've used the "contact" link and have found Ben to be very responsive to my questions.

I don't think the OP was saying they were a bad company BUT it is expected in Europe that companies give you a physical location and a telephone number for contact. This is to avoid scams and if you are used to this a site like Badger Games does look odd…

Mike

Not sure if they have any laws covering such things in the US. Probably. I agree with Keith. Might be a wonderful company and i am sure they are. But personally I would not order from a company that does not give a physical address and phone number.
Maybe someone who is a US member knows the consumer law in this?
Many UK wargames companies ignore this law. All is fine until something goes awry. GDPR may force some of them to obey the law??

Why hide?

To be honest, it never dawned on me that it was an issue. We have been doing business for some time and this is the first time it has even been mentioned. I preferred email because it creates a written record of any correspondence if there is an actual issue (which is probably why it never dawned on me). We have always had the ability to contact us through email. But, I understand that this may be insufficient for some.

If you go to the "Contact Us" tab on our site it has been updated to include the information requested and we are now fully EU compliant. It is the same as is available on The Miniatures Page "Manufacturers" profile for Badger Games.

In no way am I commenting about Badger Games specially but this has become somewhat of a norm for online retailers to NOT list an email, phone number, or mailing address. I can think of plenty of reasons why this information should be included. I think it is critical that customers should be able to contact owners of businesses in any method that they are comfortable with especially if there is a problem with the order. Not having this information just seems fishy to me and an appearance that the owner only wishes to contact the customer when it suits them. Heck I wanted to send out convention packets for Recruits to several new online businesses and couldn't because there were no real email address which to attach the packet to.

Again, I know my post is directed at Badger Games, please note my comments are not directed at Ben.

If Badger Games would like to receive a vendor packet for Recruits, which is the end of September, we would love to see you at the show. The first table is only $20 USD and $10 USD for each extra one.

cheers
Duane
recruitscon@gmail.com

@matin & mike
That is eactly what I meant.

I didn't mean to say anything bad about Badger Games (and I don't think I did). I have personally no idea what sort of company they are, but reading these posts they seem to have made many customers happy.

@KSmyth
I did click on lots of tabs without finding telephone/email address/post address

Maybe it's a european thing, but I avoid buying from web sites without telephone/email address/post address.

Keith, you are correct. Once again I know it is the law in Britain but no US TMPer has ever replied as to whether it is the law in the US. Either they do not know or find it uncomfortable to discuss?

If you want to know Mr Checota's information just put his URL in to "who is" and you can see his address and details. In the UK one must give a proper address not a PO box, but once again maybe the laws are more flexible in the US?

The UK companies who don't display this information know they are dodgy but try to get it past customers. Along with "if it does not turn up it is the customer's fault" (Shakes head).

Hello Keith, Martin and Duane. Please see my earlier post. Thank you.

Ben

Hello Ben
You have done a good job there. Don't forget a full postal address, not a PO box.
You need to put down the 3224 bit…
Once done you have sorted the matter, thanks.

A PO Box is a postal address!

The folks at Badger Games have always been incredibly polite, helpful, and frankly a delight!

Wish folk would stop pointing to the matter of Badger games being really nice people. That is in no way under dispute. Mr Hammond at Skytrex was always helpful , polite and a delight to deal with.

the discussion was about the law.
I am sure Lord Ashram has a contact address, phone and e mail, being a trader that takes money at shows etc.

Th consumer law is there to protect consumers when things go wrong not when it all goes right.

The law requires "geographical location" rather than "drop it off at this place". I seem to be a bit of a nag here.

It seems (apart from 3 of us) no one really cares if traders follow the law, so fine, end of input.

the discussion was about the law.

I don't think anyone established that a law was being broken.