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"Contacting MJ Figures" Topic


12 Posts

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596 hits since 8 Jul 2018
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ragados Inactive Member09 Jul 2018 3:38 a.m. PST

Hi Folks,
I put in an order a couple of weeks ago – money got taken out of my PayPal account but I received an email that said order cancelled. :-(

Does anyone have a way of contacting them? I've tried email address on the site and the webform with no response.

Cheers,
Raggy

martin goddard Sponsoring Member of TMP09 Jul 2018 4:10 a.m. PST

That is a nuisance, agreed.
Is there an address and phone number on their website?
Do you know of a show they are going to attend soon? if so maybe you can get a contact to wander over?
The law says they have to. If they have not, then buyer beware , you know the sort of trader they are likely to be (there are lots like it).

Good luck..

ragados Inactive Member09 Jul 2018 4:47 a.m. PST

There's a physical address but no indication of phone number

Site: mjfigures.co.uk

cloudcaptain09 Jul 2018 5:16 a.m. PST

They seemed to have used private registration on the domain name too. No luck in finding the contact info there. Shame…I was looking at getting more Dune figs.

ragados Inactive Member09 Jul 2018 7:07 a.m. PST

I can't find any evidence of show attendance recently either.

Cyrus the Great09 Jul 2018 9:10 a.m. PST

You paid by PayPal. Contact PayPal and let them do the heavy lifting.

ragados Inactive Member09 Jul 2018 12:01 p.m. PST

Yeah I will. Was just hoping to get the minis! :P Oh well. Time to chat with PayPal…

dragon609 Jul 2018 12:21 p.m. PST

At the bottom of your linked page is:

Flaxmill Cottage
18 Ringrash Rd
Macosquin
Coleraine
BT51 4LH
UK

As the contact address

martin goddard Sponsoring Member of TMP10 Jul 2018 12:01 p.m. PST

Sunds like a good ending?

ragados Inactive Member11 Jul 2018 1:03 a.m. PST

UPDATE!!!

Paypal has a phone number for Mark: +44 7540221955

He is still in business, it sounds like he has issues with identifying orders but they get worked out eventually.

I'll provide another update once the figures arrive for anyone still uncertain.

Cyrus the Great11 Jul 2018 10:06 a.m. PST

Please keep us informed.

ragados Inactive Member12 Jul 2018 12:52 a.m. PST

Hi everyone!
They arrived this morning!
Big thanks to everyone that posted with suggestions and to Mark for being so helpful when I spoke to him on the phone.

If you are interested in mjfigures.co.uk range – The company is still in business but I suggest phoning if you have any questions! :-)

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