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"Any Issues with Redoubt Miniatures?" Topic

11 Posts

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1,096 hits since 12 May 2018
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kalgaloth12 May 2018 6:54 p.m. PST

I placed an order with them on May 2nd and haven't heard anything. Sent an email asking about the status of my order and haven't received a reply. I used to get my redoubt figures from the Miniature Service Center and this is my first order from the mother ship. Just curious if this is typical? 10 days without any update or contact has me a little concerned.

GUNBOAT13 May 2018 1:11 a.m. PST
IronDuke596 Supporting Member of TMP13 May 2018 5:46 a.m. PST

My order was eventually delivered with a written apology by Andy. There are not very many sellers who will take the time to do this respectful act.

As the links will no doubt explain, He is likely still in the transition of acquiring Redoubt. Andy will deliver so no need to worry.

kalgaloth13 May 2018 4:15 p.m. PST

@ Gunboat. Thank you for the links

@ Ironduke I appreciate the reassurance.

bc174513 May 2018 9:57 p.m. PST

Redoubt has been acquired by Andy, who is fighting the beast and trying to tame it……with any new acquisition brings new challenges and Redoubt has many!
I will pass this to Andy……

bc174513 May 2018 10:00 p.m. PST

Also point out its only 7 working days………

kalgaloth16 May 2018 3:20 p.m. PST

Meanwhile I placed an order with Empress Miniatures on 5/2/18 received a shipping notification email on 5/8/18 and received my figures on 5/15/18.

Like night and day.

Fettster 4231 May 2018 4:55 a.m. PST

Are there any other contact details for Andy?
I placed on order 30th April and heard nothing. I have tried the contact us page on the redoubt and the grubbys tank page and got no response.

kalgaloth31 May 2018 8:57 p.m. PST

@Fettster I've also attempted contact without success. on Facebook I found an email address but I haven't tried it yet.You may already have it but here it is..

Also on FB there was a post about delivery issues and someone named Chris Nelson seems to have the owners ear.


It's all very odd.

WillieB Supporting Member of TMP01 Jul 2018 3:52 a.m. PST

I was able to reach Andy on that particular email address a few days ago. Poor guy was enjoying a holiday in Turkey…

Come In Nighthawk16 Jul 2018 7:00 p.m. PST

Was going to be placing an order (am in the USA, not UK), but all this gave me pause! Have these issues been sorted out?

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