| Mars Miniatures | 27 Aug 2017 2:33 p.m. PST |
My very first purchase directly from Iron Wind Metals resulted in a miscasted dragon that is missing his lower jaw and one hand.
I emailed them twice with pics and got no reply.
Its been 2 months now, and still no reply. GW and Reaper are really great companies when it comes to miscasts.
Sadly, Iron Wind seems to not be that kind of company. |
| Justin Penwith | 27 Aug 2017 2:55 p.m. PST |
I've not had a negative experience with IWM. Of course, my last order was a couple of years ago. However, I expect that there's a reasonable explanation as opposed to some nefarious one. |
BTCTerrainman  | 27 Aug 2017 3:52 p.m. PST |
I think the Iron Wind Metals recently changed hands or had some other changes in operations with new representatives at Historicon. Perhaps your email did not reach the correct person. I would try to reach out to them again by phone and email as things do go missing in regards to communications. |
 Extra Crispy  | 27 Aug 2017 4:04 p.m. PST |
I've dealt with them for a while and they are usually pretty on top of this. I'm guessing chaos rather than incompetence…. |
| Mars Miniatures | 27 Aug 2017 4:19 p.m. PST |
BTCTerrainman, Ah thanks buddy, that might explain it.
I didnt know the company was undergoing changes or some such. I did email their order processing dept which sent my order confirmation. And the order confirmation did have this line in it: "Please reply to this email if you have any questions." Then later, I did use their site's "problem with my order" online ticket support system. But if they are indeed in the middle of a restructure, I will wait until they are settled in and try again in a few weeks. |
| altfritz | 27 Aug 2017 4:50 p.m. PST |
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| altfritz | 27 Aug 2017 4:51 p.m. PST |
They were active on facebook today. Have you tried that communication method? |
| Tgerritsen | 27 Aug 2017 7:48 p.m. PST |
I've never had a bad experience with them. I'm guessing something went wrong and would recommend trying direct contact either through face book or on the phone. |
| Grimmnar | 27 Aug 2017 11:54 p.m. PST |
BVTraders have them now. Grimm |
| BVTraders | 28 Aug 2017 3:50 a.m. PST |
We represent IWM at shows only, having taken over that job from Jim Fox. No changes in the home office that I know of. I am not sure why they have not responded. Though the last 2 months have been busy with Origins, Historicon and Gencon. Please try again through the website or facebook. If that doesn't work let me know and I'll see what I can do. Mike |
| razuse | 28 Aug 2017 6:01 a.m. PST |
I have always had good experiences as well…my guess is the email had issues. |
| WaltOHara | 28 Aug 2017 7:37 a.m. PST |
Ditto the good experiences result. I think this is an anomaly. Walt |
worries about not losing his rules stuff.
