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"Iron Wind Metals - Buyers Beware" Topic


12 Posts

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1,066 hits since 26 Aug 2017
©1994-2017 Bill Armintrout
Comments or corrections?

Mars Miniatures27 Aug 2017 1:33 p.m. PST

My very first purchase directly from Iron Wind Metals resulted in a miscasted dragon that is missing his lower jaw and one hand.
I emailed them twice with pics and got no reply.
Its been 2 months now, and still no reply.

GW and Reaper are really great companies when it comes to miscasts.
Sadly, Iron Wind seems to not be that kind of company.

Justin Penwith27 Aug 2017 1:55 p.m. PST

I've not had a negative experience with IWM. Of course, my last order was a couple of years ago.

However, I expect that there's a reasonable explanation as opposed to some nefarious one.

BTCTerrainman Supporting Member of TMP27 Aug 2017 2:52 p.m. PST

I think the Iron Wind Metals recently changed hands or had some other changes in operations with new representatives at Historicon. Perhaps your email did not reach the correct person. I would try to reach out to them again by phone and email as things do go missing in regards to communications.

Personal logo Extra Crispy Sponsoring Member of TMP27 Aug 2017 3:04 p.m. PST

I've dealt with them for a while and they are usually pretty on top of this. I'm guessing chaos rather than incompetence….

Mars Miniatures27 Aug 2017 3:19 p.m. PST

BTCTerrainman,

Ah thanks buddy, that might explain it.
I didnt know the company was undergoing changes or some such.

I did email their order processing dept which sent my order confirmation. And the order confirmation did have this line in it: "Please reply to this email if you have any questions."

Then later, I did use their site's "problem with my order" online ticket support system.

But if they are indeed in the middle of a restructure, I will wait until they are settled in and try again in a few weeks.

altfritz27 Aug 2017 3:50 p.m. PST

+ GenCon.

altfritz27 Aug 2017 3:51 p.m. PST

They were active on facebook today. Have you tried that communication method?

TGerritsen Supporting Member of TMP27 Aug 2017 6:48 p.m. PST

I've never had a bad experience with them. I'm guessing something went wrong and would recommend trying direct contact either through face book or on the phone.

Grimmnar Supporting Member of TMP27 Aug 2017 10:54 p.m. PST

BVTraders have them now.

Grimm

BVTraders Sponsoring Member of TMP28 Aug 2017 2:50 a.m. PST

We represent IWM at shows only, having taken over that job from Jim Fox. No changes in the home office that I know of. I am not sure why they have not responded. Though the last 2 months have been busy with Origins, Historicon and Gencon. Please try again through the website or facebook. If that doesn't work let me know and I'll see what I can do.

Mike

razuse Supporting Member of TMP28 Aug 2017 5:01 a.m. PST

I have always had good experiences as well…my guess is the email had issues.

WaltOHara28 Aug 2017 6:37 a.m. PST

Ditto the good experiences result. I think this is an anomaly.

Walt

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