"Supreme littleness designs" Topic

Ordered last night and hand delivered today. I didn't realise this was a local business! Even so – still above and beyond. I thank you.
link

I could not find any contact details other than an email address. This is in breach of the UK Distance Selling Regulations.

I think you only need an email address these days under the Consumer Contract regs (which replaced the distance selling regs). I'm not a lawyer though so perhaps someone knows more.

I understand that the regulations say this:

(b) the identity of the trader (such as the trader's trading name), the geographical address at
which the trader is established and the trader's telephone number;

Extracted from:

CONSUMER PROTECTION

The Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013

I would strongly advise against buying anything from a seller who will not reveal their postal address. It is against the law (in the UK, don't know about US)to do so and why would they want to "hide"?
they are in the same category as those that insist delivery is your problem not theirs.
Dodgy people do dodgy things.
If they cannot trade honestly, then they should do something else that does not let down the hobby.
These type of warnings are only heeded when something goes wrong. Usually with investments that are too good to be true or low quality components.

martin

Here is a typical one

"Lost or damaged packages
I cannot accept responsibility for packages that are lost or damaged in the hands of the delivery service."

"My client states he gave it a hobo down the street with instructions to get it to you. The package never got to you; your fault i am afraid."

classic.

martin

You guys do realize that this thread is about a seller who hand-delivered a product a few hours after it was ordered, right?

Right?

And the guy that designed a marker (the Foreign Legion one) especially for me when I asked him.
link

No comment on the possible breach of UK regulations but I can chip in that Michael is a good egg and I will be buying more stuff from him.

I am sure he is a good chap. His service sounds excellent. All good. Should he comply with the law?

Michael from Supreme Littleness Designs has also helped me out many times.

10mm Wargaming

Take care

Andy

I have ordered from him on half a dozen occasions. service was always first class, quick and accurate. Perhaps someone might contact him regarding their concerns on legislation?

Mollinary

Suffer us the Curmudgeon.

This topic is about how one of my customers did not realise that my business is located in Edinburgh, Scotland, UK. He does now. My other customers know as much as the Royal Mail who deliver their orders. The fact that I have had several orders returned to me (to my postal address), because customers have been less than careful with their address details, should convince even those whose nature it is to criticise and jump to unrelated conclusions.

The present UK law actually states:

"(c) the geographical address at which the trader is established and, where available, the trader's telephone number, fax number and e-mail address, to enable the consumer to contact the trader quickly and communicate efficiently;"

I emphasise "where available" because there is no demand that a trader has a fax number, for example.

"Geographical address" is perhaps open to interpretation. The law does not specifically demand a ‘postal address'. However, the quoted paragraph relates directly to what a customer should know and not what has by law to be published on a website.

"(2) The information and any cancellation form must be given on paper or, if the consumer agrees, on another durable medium and must be legible."

There is no UK law that demands a trader's address be published on a website.

Therefore, I am confident that Supreme Littleness Designs trades as lawfully as any other reputable business in our hobby. And I hope my customers are, too.

Michael Scott

Hear hear Michael!

Have ordered from you a couple of times, both standard and custom items and have always been very happy with your service!

Keep it up
Koen

Then i apologise. I was just trying to help you be legal. I must have misread the law. I am obviously wrong and that is an end to it. No need to say where you are based.

Apologies all round for a pretty big error on my part..
Sorry again.
I will get my head down as I have been a bit stupid on this one.

martin

"(c) the geographical address at which the trader is established and, where available, the trader's telephone number, fax number and e-mail address, to enable the consumer to contact the trader quickly and communicate efficiently;"

As far as I can tell a geographical address that enables the consuner to contact the trder equals a postal address.

I emphasise "where available" because there is no demand that a trader has a fax number, for example.

Correct. The only mandatory requirement is the geographical address.

There is no UK law that demands a trader's address be published on a website.

If the web site is the only point of presence through which the trader trades then clause (c) quoted above would presumably apply to the web site.

Does anyone make an Inspector Javert in 28mm?

Martin,

Well said! I would expect nothing less from a gent like yourself. A good time to bring this thread to a conclusion?

Mollinary

Thanks M. Not my place to insist on the law.

The trader here is misunderstanding what a geographical address is. It is a physical postal address for your location.

The term Geographical address is used because you are not permitted to hide behind a P.O. Box as your only address on a website.

Mike