"GHQ Customer Service...?" Topic
9 Posts
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| Cold Warrior | 10 Aug 2016 4:54 a.m. PST |
Anyone have thoughts on their CS? Got a damaged decal in a ship model, took me a few e-mails, and when I did get a reply they wanted $6 USD plus S&H (whatever that might be). Years ago when I had a damaged decal from the Nimitz model got a replacement with no issue. I'm likely to just pony up the cash since I need it at any rate, but I expected a bit more from GHQ (particularly with such premium pricing). |
| Dynaman8789 | 10 Aug 2016 5:14 a.m. PST |
Sounds like a signals crossed issue. Normally they would not charge for a replacement. This sounds like they are thinking you are purchasing a one off. |
| Cold Warrior | 10 Aug 2016 5:35 a.m. PST |
Maybe, was pretty clear in my last e-mail though. |
 Saber6   | 10 Aug 2016 5:59 a.m. PST |
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| ACWBill | 10 Aug 2016 6:01 a.m. PST |
If you call them and explain they will very likely replace. I think they guarantee their models. GHQ is top notch in customer service and it is probably just a misunderstanding. |
| PrivateSnafu | 10 Aug 2016 6:34 a.m. PST |
The back of their models say "unconditional guarantee". |
| Cold Warrior | 10 Aug 2016 6:36 a.m. PST |
I'll give them a ring, probably just crossed signals as stated above. |
| Bellbottom | 10 Aug 2016 10:37 a.m. PST |
S&H is shipping and handling. In the past year or so I've had a couple of damaged micro armour items replaced, no problem, at no cost.
They don't always answer their phone straight away (factory noise, small staff?), and shipping to UK takes a little time. I've phoned them on both occasions and they were very helpful. |
| Cold Warrior | 10 Aug 2016 1:07 p.m. PST |
Jarrovian, Apologies, knew what S&H meant, was just commenting on the unknown cost on top of the $6. USD Got it taken care of, called them and they are sending a replacement. My fault for not doing that in the first place, please disregard my complaint. |
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