| jowady | 15 Jul 2016 4:16 p.m. PST |
Hi folks, I live in the US, well, in Texas which last time I checked was still in the US and I wondered what ordering from Foundry is like. I never have and that means that, since they no longer have a North American Distributor, I haven's bought any in a long time. I do remember that a few years back there seemed to be some question on getting product to the US, that it took an inordinate amount of time. Anyway I was just wondering. Thanks in advance… |
 Flashman14  | 15 Jul 2016 4:27 p.m. PST |
I ordered a bunch of stuff a month ago. No problems, timely arrival, nicely packed and complete. [Edit: I'm in Virginia.] |
| Rich Bliss | 15 Jul 2016 4:46 p.m. PST |
I've order Ed several times. Usually arrives within 4weeks, but I have to admit that the last order went lost. They just sent out a replacement. |
| Atomic Floozy | 15 Jul 2016 4:46 p.m. PST |
I live in McKinney, just North of Dallas. It usually takes 10 days to 2 weeks to get an order from Foundry on average. On a rare occasion I had one order a few years ago that took 4 weeks. They've always been helpful & answered my emails promptly. |
| 45thdiv | 15 Jul 2016 5:02 p.m. PST |
Fantastic to order from. Good service and the time to the states is short. They normally ship airmail. With the dollar to pound rate right now, it's a good time. |
 Doctor X | 15 Jul 2016 5:28 p.m. PST |
Multiple orders over a many year span have arrived to me quickly. The one or two times there were errors they were addressed quickly and professionally. I have no qualms about ordering from them. |
| rustymusket | 15 Jul 2016 6:13 p.m. PST |
It has been several months since I have ordered, but great service at the time and in the past. I have bought many of their figs through the decades. |
| Syrinx0 | 15 Jul 2016 6:16 p.m. PST |
The recent orders were pretty timely. One had a single figure missing which they replaced. |
| Flatland Hillbilly | 15 Jul 2016 6:30 p.m. PST |
They are usually pretty good about shipping within a fairly short period of time – but sometimes things go slowly through the customs process. My last order from them was shipped in a day – but took almost six weeks to make its way to my door in Frisco, TX. Not their fault – and they have been good at following up via e-mail if something goes wrong. As others have said they are good at fixing issues, too. I have a bunch of Foundry figures and have made plenty or orders over the years. |
| 79thPA | 15 Jul 2016 10:25 p.m. PST |
I haven't had any problems and wouldn't hesitate to order from them again. |
| VVV reply | 16 Jul 2016 7:51 a.m. PST |
I find that when I send stuff from the UK to USA, it takes about a week. Sometimes only 3 days, |
| Inkpaduta | 16 Jul 2016 1:59 p.m. PST |
I have never had a problem. |
| Henry Martini | 16 Jul 2016 10:28 p.m. PST |
I wish I could say the same, Inkpaduta… oh! – you mean with ordering from Foundry! |
| jowady | 17 Jul 2016 8:49 p.m. PST |
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