"Figures in Comfort - any issues?" Topic

First, I'd like to say I've always been happy with their service.

But…… I've been trying to get hold of them for a couple of weeks and am getting no response and no reply to my voicemails. I understand they've had some issues with their online message system,which is why I 'phoned.

Is there a problem, or is it just the usual case of a trader ignoring customers who want to spend some money because they're too caught up in the whole Salute thing?

Wasn't Salute like two weeks ago?

Wasn't Salute like two weeks ago?

No, it was last week.

Pretty sure Erik was away on holiday according to his facebook page.

AH, in which case it could be my mistake: I don't do Face book.

Facebook: where common sense goes to self-harm ;-)

I have to say that I once had an issue with a Litko product, bought from him at a show. His attitude was pretty much the definition of 'Couldn't care less'. Litko, on the other hand were absolute professionalism and seemed glad that I'd let them know that I'd found a fault with a product so that they could corrct it, and replace.

I managed to speak to him today and he took the order and promised his usual speedy service.

All cleared up now – thanks for everyone's input: much appreciated.

Just to add…… outstanding service in the end.

I received my order within 24 hours of placing it.

Many thanks.