alexjones | 14 Apr 2016 11:58 a.m. PST |
I have read some negative reports about BTD in the past, have things improved now? Any customers in the UK ordered recently? |
PCS Dane | 14 Apr 2016 12:35 p.m. PST |
I've bought from them a couple of times within the last two years. Typically during their mega sales. Always been satisfied. They can be a bit slow with shipping, but within reason. Had a few issues with sub-par castings, but they sorted things out promtly and replaced without hesitation. All in all, very happy with my business with BTD. |
alexjones | 14 Apr 2016 12:53 p.m. PST |
good to hear that, thanks. I will go ahead with my order. |
Mark RedLinePS | 14 Apr 2016 1:53 p.m. PST |
Yep, ordered 3 months ago no problems at all. |
Marshal Mark | 14 Apr 2016 1:59 p.m. PST |
Similar to above, I've ordered stuff in the sales. Not particularly quick but all arrived with no problems. |
Bashytubits | 14 Apr 2016 2:47 p.m. PST |
I have also recently ordered some in the States. In the past I swore I would never order from them again after it took me nearly 9 months to receive an order. I had seen a lot of positive press here for the USA side of things so placed a small order during one of their recent sales. I had to contact them about my order and it took 2 months to receive so I am back to being not impressed with them at all. Yes, I used the US site for my order for those wondering. The price was right but everything else was sub-par, including how the figures were packaged. |
steamingdave47 | 14 Apr 2016 3:12 p.m. PST |
I am a very satisfied UK customer. No great delay on orders, nice figures and very competitive pricing. Did our US friends use the US site for orders? eoeorbis.com (not sure why it is this name and no longer Blacktreedesigns) |
Mike Target | 14 Apr 2016 3:48 p.m. PST |
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Brian Smaller | 14 Apr 2016 8:35 p.m. PST |
@FirstBrigade I was, like you, reluctant to order from BTD because of old issues I had read about. I have now done so three times in the last year and a bit and have had zero issues. I don't think an order was more than two weeks, and I live rural and we get deliveries only three times a week so the actual time may have been even less than that if we had been in town. One time I needed some more Zulu shields and, I think it was Vaughan, sent them to me along with a few extra figures. I would say – I am happy with their service. |
Gonsalvo | 15 Apr 2016 3:45 p.m. PST |
I used them for the first time during their last (very generous) sale. I got the figures that were in stock within 7 -10 days. The rest of the order was on back order so I expected it to take a while, and it did. About 2 months. Wasn't an issue to me at all as I expected a delay and I am more than willing to wait a while for such a great sale price. No complaints. |
Catoblepas | 18 Apr 2016 11:15 a.m. PST |
Is that 2 months figure typical? I ordered from them, and it only took one week for my initial order to be shipped-which is not something I'd complain about. There was a mix up in my order however, and the promised replacement miniatures have yet to arrive, (or as far as I can tell, ship) more than a month later. It's a little worrying (US customer) |
Bashytubits | 19 Apr 2016 10:26 a.m. PST |
I was willing to give them another chance as I stated before because of all the positive comments posted over the past several years on the consumer affairs board. But, they totally blew my order. Aside from a confirmation of my order email there was no communication and if I hadn't personally contacted them after 2 months my suspicion is I would probably still be waiting, there was no explanation for this such as items out of stock or someone was sick. No apology, so I give them a solid thumbs down. |
Mikesy | 22 Apr 2016 8:23 a.m. PST |
I placed an order for some late romans and they are living up to their name. It's Ben two weeks and 2 emails to them later, the figures still haven't arrived. If they'd indicated a delivery time or told me they weren't in stock I'd have bought elsewhere. Perhaps I've been spoilt by the service I get from other suppliers. |
DanWW2 | 23 Apr 2016 11:52 a.m. PST |
I had a bad experience wth them several years ago, but in the last 18 months I've ordered WW2, Dark Ages and Romans with no problems at all. They aren't the speediest to ship, but arrived in weeks rather than months, and this was during major sales. |
Asteroid X | 17 Jul 2016 8:31 p.m. PST |
I know this thread is a a few months old, but considering Black Tree Design has a mega sale going on now and this came up on google at the top of the search options, I figured i should put my 2 Cents in. I have ordered a few times from Black Tree Design over the past year+ and have had nothing but great experiences. I did have an order get misplaced by the company but I know what that it like (to misplace things!) and I would bet they get overwhelmed on these sales and all it takes is a piece of paper to go from one pile to another (easy to criticize from an arm chair (or computer chair…) but easier to do in real-life ("let those cast the first stone" is exactly related to this!). They order was filled ASAP and I got it very quickly as soon as I enquired. I have noted the last couple of posts on here are negative but in my experience customer service for me has been great and I can recommend their figures as well as their service and my orders have all arrived in a timely manner. |
Hobhood4 | 14 Aug 2016 5:31 a.m. PST |
I'm in the UK and have waited over a month now for a sale order. Probably time to make contact. Deja Vu. |
Guthroth | 15 Aug 2016 1:35 a.m. PST |
I have ordered from them several times this year, and while delivery time varies they always come through. Given the scale of their sales, delays are always possible, but a polite email after 2 weeks is always my first resort, and has always been responded to. |
keithbarker | 17 Aug 2016 9:36 a.m. PST |
Like Gunroth, I have ordered from them several times this year, and while delivery time varies they always come through. I am in Sweden and order from the UK site. I order Fantasy models during their sales so a slightly longer delivery time can IMO be accepted considering the good prices. All things considered, I'm a happy customer, and just placed another order a few days ago! |
keithbarker | 29 Aug 2016 5:44 a.m. PST |
My latest order with Black Tree Design UK, placed during one of their big sales… Placed on the 7th Shipped on the 22nd Arrived on the 29th So delivery time 3 weeks to Sweden. |