Shadowcat20 | 02 Mar 2016 12:06 a.m. PST |
So…working on some boxes of Forest Shamblers for a buddy and noticed some parts were missing. Same part in 2 out of the 3 boxes was not there. Sent in a request ticket and got a confirmation it was received with a comment about being backed up. That was the last thing I have heard from them in 2 weeks. Anyone else delt with this company? Curious how long it takes to get a response from them. Also wondering how good their customer service is. At this point with a 65% failure rate in packaging I am not inclined to buy again. |
45thdiv | 02 Mar 2016 7:59 a.m. PST |
They have horrible customer service. They may or may not get you your missing parts in the time they say. Good luck. |
Psycho Rabbit | 02 Mar 2016 8:09 a.m. PST |
I've read that customer service is one thing the owner is focused on improving. Rabbit |
thorr666 | 02 Mar 2016 12:13 p.m. PST |
Their customer service does indeed suck |
Shadowcat20 | 02 Mar 2016 12:14 p.m. PST |
Intresting, less then 12 hours after posting this I get a message stating they are on their way now.
Well….good deal then. Either they read this and reacted quickly or my timing has it's normal effect and I react half a second too quickly. Will keep you informed as to when they get here from England. |
Gangrel | 03 Mar 2016 9:04 a.m. PST |
Ronnie stated at last years open day that they had to focus on better customer service. They then employed at least one new person solely to work in customer service (in addition to people already in that role). In my experience, since the end of last year, the service has been exemplary. |
wolfie907 | 05 Mar 2016 3:31 a.m. PST |
They are horrible im still waiting on missing items i have been told repeatedly id have for the last 5 months |
Shadowcat20 | 15 Mar 2016 8:48 p.m. PST |
Well For a time line: Reported to Mantic 2-20-16 Received an answer 2-22-16 Items reported sent 3-2-16 Ticket closed by them 3-5-16 Still waiting for parts…(now that I printed this I expect them tomorrow…sigh) Keep in mind I live in the US and they are coming from England which normally takes 14 to 30 days to get here in my Experiance with other companies over there. |
Shadowcat20 | 16 Mar 2016 3:44 p.m. PST |
Called it…. The two missing heads arrived today so all is good. Fairly quick reaction time and normal expected shipping times. I just hope these companies who are jumping through hoops to fix Manufacturers quality issues are taking them to task for poor performance. |
Boguslaw | 18 Mar 2016 5:15 a.m. PST |
I'm still waiting for my missing miniatures from December order. For me Mantic is one of the most terrible Company to deal with. I cancelled my Walking dead Kickstarter becouse their lack of responce. |
Ney Ney | 19 Mar 2016 11:29 a.m. PST |
Mixed experience with mantic, nice guys if you talk to them but ticket system sucked bad! |