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"RANT: UPS @*&%#%s!" Topic

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SurfingMoose26 Jun 2015 9:19 a.m. PST

I hate couriers in general. The incompetence of some of their drivers is staggering. I like the courier services which deliver to the national postal service, have only had a single issue and that was resolved quickly. Canada Post generally rocks and so does the USPS and Royal Mail.

I did a special order item with Battlefront and they sent it via UPS to Canada. Now my mistake for not checking what the delivery method would be but there was only one option. I tooks me chances.

I ripped UPS a new one because:

"The receiver is not listed in the building directory. We are attempting to update this information." was the packages status online.

BS. My last name is on the building directory, so is the number to use to contact me. LAZY INCOMPETENT MF. Go take an ESL course. I don't care if you hate your job and the poop brown uniform you wear but do your job. If I behaved like that I'd be fired.

Called UPS, informed them this is the second time in a row that this has happened with them. The first being the company I work for sending me the power cable for the laptop they sent me and forgot to package it with the laptop. (Went out and bought one and billed the company).

Here is the actual email sent to Battlefront

This is not going to be good. STOP USING UPS! or give another option.

Here is a link to the UPS tracking info

My last name is on the building directory, not my first. I just ripped UPS CS a new hole, as this is the second time in a row they have used "The receiver is not listed in the building directory. We are attempting to update this information." excuse. They actually had the nerve to ask me for more info. They have all the info required to do a successful delivery. Canada Post, DHL, and even FedEx have successfully delivered packages to me and that is saying a lot since I despise FedEx as much as UPS.

I've informed UPS to send it back to you. If you do not have another option for delivery to Canada other than UPS, I will no longer be ordering online with you items that my LHS cannot order. I'll use Ebay instead. Guess what this was my first time ordering online with Battlefront. Not a good first impression.

Well off to the various gaming forums to vent more.

I'm a bit angry. Venting feels good.
Thanks for listening.

Off to find facebook page for UPS horror stories

Mako1126 Jun 2015 9:34 a.m. PST

I think UPS is the acronym for "Uncaring Parcel Service".

Could be "Unacceptable Parcel Service" as well, I guess.

Sir Walter Rlyeh26 Jun 2015 9:46 a.m. PST

I hate UPS like Hell, death, and Montagues. Whenever anything happens which is always, I end up having to drive out and pick up my package from their warehouse. So basically I am paying them and then having to do their job.

Jcfrog Supporting Member of TMP26 Jun 2015 9:55 a.m. PST

They once had me charged with 60% VAT. Took 5 months to get it back… Because I found one of their accountant who played games.
Otherwise used for 15+ years without other pbs.
Possibly good dice roiling though.

Chris Rance26 Jun 2015 9:56 a.m. PST

DHL had my passport for 3 MONTHS last summer. Apparently it was undeliverable (although they failed to notify HM Govt of such). This was strange, since I received my old passport back (via DHL) with no trouble at all, at exactly the same address. Not only that but the address also contained both one of my email addresses and my mobile number. There is absolutely no excuse for this; when I finally tracked it down and ripped into them, it arrived the next day. The driver himself was most apologetic. I will never use DHL again if I can possibly help it (unfortunately I don't get a choice with passports).

UPS on the other hand, I have had no problems with, nor PPL (the local variant thereof). I guess it all boils down to the local office…

Personal logo Murphy Sponsoring Member of TMP26 Jun 2015 9:59 a.m. PST

Perhaps one day I should show you what happened to one of our desktop computers being shipped via UPS…

Brian Bronson26 Jun 2015 10:08 a.m. PST

Mix and match; UPS stands for:



Bleeped textty

Personal logo COL Scott ret Supporting Member of TMP26 Jun 2015 10:25 a.m. PST

My entire family refers to UPS as "The evil Brown Company".

vtsaogames26 Jun 2015 10:46 a.m. PST

UPS sucks.

tberry740326 Jun 2015 10:51 a.m. PST

I once had UPS put a note in the mailbox in front of my house saying they couldn't find the house.

jeffreyw326 Jun 2015 10:59 a.m. PST

I had poor luck with both DHL and UPS when we lived in Montreal. I feel your pain.

Gone Fishing26 Jun 2015 11:02 a.m. PST

Don't use them much, but we've always had excellent service from UPS. Really. Maybe we have a great sorting facility, driver, are astonishingly lucky? (**Scratches head and toodles off)

Sundance26 Jun 2015 11:12 a.m. PST

Yes, I haven't used OoPS! or FedUp in years they both suck . Had an OoPS! driver leave a package of books by the garage door (which is on the opposite side of the house from the porch stairs, and we don't use the garage) in the rain. The USPS has come out shiningly head and shoulders above both of them, whereas the reverse situation was very true 15 years ago or so. Have never had a problem with Canada Post or Royal Mail either. Both do an excellent job, though I think their pricing is even more ridiculous that USPS.

Mako1126 Jun 2015 12:40 p.m. PST

Their drivers apparently used to play "bullfight" with our large computer monitors and their forklifts, back in the day, on their breaks, apparently.

The "bulls" won frequently, based upon the skewered boxes/monitors we received at the dock. They usually had good aim, and managed to get at least one fork right through the center of the box, every time, almost like they were aiming on purpose, or something.

Note these came in on small pallets, due to their size, so either the drivers missed their mark by about 24" or so, or they really were aiming for the dead center of the box, on purpose.

Can't believe their drivers had the balls to actually deliver them in that condition. Would have looked better for the company if they'd said they were lost.

The look on the local service rep's face was priceless when he saw at least three skewered in that manner, on the same day.

hocklermp526 Jun 2015 1:42 p.m. PST

I worked stocking a big box store at night and one of the guys would purposely damage things with the forks on the forklift. That or he would walk along and slice bags of seed or whatever with his Stanley box cutter. When queried by me as to the why of it he would say "Because I can." So they could very well be purposely skewering boxes. UPS warehouse types are not happy campers. UPS promises them full time employment then works them 31 hours a week or whatever is just shy of full time according to the US of A. I worked with a guy who put in 8 years like that before he gave it up. Corporations never learn. The help will always get even.

Syrinx026 Jun 2015 1:57 p.m. PST

I receive most of my packages without issue but all of my annoying issues have been with UPS for some reason. I had a 2 day delivery show up 21 days late – no refund of the surcharge as I was not a business. No explanation was given for them sending it to Arizona when I lived in Chicago.

When I was working at home I made so many trips to their regional facility due to a bad driver their staff recognized me on sight. My current drivers have been competent thankfully.

I prefer USPS or FedEx for signature packages as I can direct those for pickup at a facility. Much easier than guessing when I am going to be home and chasing the package down.

SurfingMoose26 Jun 2015 2:54 p.m. PST

Wow I have started a flame but better yet I think a healing circle.

I personally do not mind paying extra for better service and this tends to be with the national postal services. I just don't like the fact that I do not have a choice at times as to which service to use.

Thanks everyone for your stories.

The Beast Rampant26 Jun 2015 5:23 p.m. PST

Perhaps one day I should show you what happened to one of our desktop computers being shipped via UPS…

My in-laws can sympathies with THAT one. I saw the pic they took of the box. I can't imagine what could anyone cheerfully delivering a box that looked like THAT. No matter how well-packed, nothing could have survived *that* unscathed, especially a PC!

Long short, they fought UPS for ages, and are stuck with a squat, metal rain-stick.

I go USPS or Fed-Ex, or not at all.

whitphoto Supporting Member of TMP26 Jun 2015 6:54 p.m. PST

When I worked shipping and recieving for a GE mail room I would check in the UPS every morning. one interesting thing is the drivers don't load the trucks, so the guys litteraly throwing the boxes into the trucks and destroying your stuff are not the ones who will ever be meeting the customers. And like someone else said they're all part time workers with no benefits or health care. And if you think UPS is bad, try DHL.

Lt Col Pedant26 Jun 2015 9:57 p.m. PST

Free market competiton: best service at the best price … So Adam Smith surmised.

Personal logo sneakgun Supporting Member of TMP27 Jun 2015 7:18 a.m. PST

I've had nothing but exceptional service from UPS and USPS, except when I mail something to a PO Box, the receiving post office loses them 25% of the time.

wrgmr127 Jun 2015 7:06 p.m. PST

A number of years ago I worked for a company that used UPS for all their packages. We routinely had short shipments. One day the delivered an empty box which had originally contained an entire front axle with brakes for an airport baggage tractor. They never did find it!
They always charge a $5 USD handling fee and $10 USD customs clearance fee adding to the cost of any figures. If the figure company uses UPS; I will not order from them.

Mako1127 Jun 2015 10:12 p.m. PST

Ha, sounds like one of our incidents.

I recall one shipment, which was supposed to be for one of our very new, high-end company laptops (back when they were relatively new – probably a prototype).

Someone put a rock in the box, and removed the laptop, and then taped it all back up, I imagine so it would pass the weight check.

I think it came via Fed Ex, but could have been a UPS courier shipment too.

Anyway, also taped to the outside of the box was a very long tree limb. Needless to say, the guys in receiving weren't sure what to do, since it was for one of the company's executives, or founders.

They ended up delivering it as is, with a lengthy story.

Needless to say, I suspect the thief got a real chuckle out of that prank.

I doubt they ever got caught.

SurfingMoose29 Jun 2015 7:28 a.m. PST

wrgmr1 that's nothing. I ordered from Fred Perry one of their knit polos from the UK site, hoping they would send it from the UK, as it had the option of RM. They sent it from the states using UPS. The polo was about $150 USD and the brokerage fee was $75. USD That does not include taxes and duties. I informed him there was no way I was going to pay a $75 USD brokerage fee for something that cost $150. USD 50% of cost, outrageous.

I don't know if this is still happening in the US but UPS and other courier companies are lobbying to get USPS to stop delivering packages. If still true and it happens, I see it happening up here also.

GO! Amazon drone delivery! Might be a better option.

SurfingMoose29 Jun 2015 11:08 a.m. PST

This saga just took a twist.

Just received a notice card from UPS that the package can be picked up at their sorting facility out in Richmond, approx 20km away. Headbutt moment, there is a UPS store about 150 metres from where I live.

Slap to face moment, card was sent via Canada Post.

A kick to the crouch now, on the card is my phone number.

What the driver originally could not have called me to tell me they had a package for me downstairs. I work from home and the chances were very good I'd be home.


Now they want me to do their work for them by traveling 20k to pick up the package. MiFi to you UPS.

As the comic book guy from the Simpsons might say: Worst courier company ever.

Well off to the Marketplace website and see if this would make a good customer service nightmare episode or something like that.

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