"Perry Miniatures -- customer service" Topic
8 Posts
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Sir Mumsy | 17 Jun 2015 7:01 a.m. PST |
For my Wars of the Roses project, I recently ordered 6 boxes of foot knights and 6 boxes of the newly released light cavalry. Throughout the process, I received updated emails in regards to my order. I received my shipment(UK to US) in a reasonable time, except instead of 6 boxes of foot knight, I received 6 boxes of Agincourt. Around 5pm CST, an email was sent to Perry Miniatures. Surprisingly, Alan responded promptly -- that would have been around 11pm his time. He graciously apologized for the mistake then said to keep the 6 Agincourt boxes instead of sending them back. He would make sure 6 foot knights would be shipped out to me promptly. About a week later, I now have my 6 boxes of foot knights. Thank you Perry Miniatures for your excellent customer service. Mistakes happen as part of life and correcting them makes life even better for everyone. I do not work for Perry Miniatures and am not affiliated with them. I am just a happy and satisfied customer. |
MrMagoo | 17 Jun 2015 9:17 a.m. PST |
Sure, it cost Perry a little profit, but the bottom line is they made things right for you and as a result they made a happy customer, who will likely buy more products from them in the future. I like to hear about companies that take care of customers. |
45thdiv | 17 Jun 2015 10:18 a.m. PST |
They are very good with customers. I buy direct all the time now. Much better service than from the USA rep. |
Rrobbyrobot | 17 Jun 2015 11:03 a.m. PST |
Sure is nice when stuff gets fixed. Good to hear about companies that care about customer service. It seems to be getting rather rare these days. Also good of you to post a positive review of a company. |
AuvergneWargamer | 17 Jun 2015 11:44 a.m. PST |
Bonsoir, Agree. Splendid chaps and a well-run company. Always reliable and good communication. Cheers, Paul |
Timmo uk | 17 Jun 2015 11:50 a.m. PST |
They have been exceptionally good when I've had the odd miscast. |
Gone Fishing | 17 Jun 2015 1:00 p.m. PST |
I agree this is very nice to hear. |
Sir Mumsy | 17 Jun 2015 8:16 p.m. PST |
I had not plan on exploring Agincourt, but after a quick look at the Agincourt miniatures, I want to cry… they are so lovely. Now off to look at the casualty figures and see what else can Perry Miniatures entice me into purchasing for Agincourt. Yes, go ahead and laugh at my addiction. It is much cheaper than diamonds and a lot more fun!!! Regards, Nina |
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