"Old Glory 15s" Topic

I have seen others post about their problems with service using Old Glory 15s. I need to add my experience to that list. I have sent numerous emails letting them know about mistakes made in my orders. Usually it involved being shorted figures, but in one case I was sent artillery without any tubes. Gun aren't very useful without barrels. I was promised on a few occasions that the problems would be resolved. Thy never were and so I am done with them.

I don't know how they can continue to do business with such poor customer service. I am switching to a different maker. I work with a group of students, the future of our hobby, and I am steering them away from Old Glory 15s and to other manufacturers. It was a difficult decision made all to easy by too many empty promises.

Sorry for your issues but thanks for keeping the rest of us informed.

I know this will not hlp the past but for the future I would suggest try dealing with Old Glory 25. The Blue Moon 15/18 are incredible. If you match it up with the army deal you an your students will get the most bang for the buck

I was planning a significant order from them, but am very hesitant due to all the problems I've read here on TMP.

Definitely try the Blue Moon range. Their a great value especially with the 40% off Old Glory Army card. I mix them with the 19th Century (OG15s) Napoleonics without a perceive blessed difference.
It's a shame that OG15S have lost their ability to give long time customers something as simple as good customer service.

I get the impression that if you make an order through the website it is one thing (aside from missing figures. etc.).

Trying to get their (his) attention through emails or on the phone to correct problems is another matter entirely.

As I noted on another thread I had added some packs and a special order for 18 cataphract horses to an existing order made during their end of year sale. The day I paid for the added packs the original order had arrived missing one cavalryman. Noted that when making payment.

A couple of weeks later (beginning of Feb) emailed on order status – no response. Finally got hold of him a month later on phone. Got the missing cavalry figure, horses, and the packs a couple of weeks later. Missing two of the horses.

Got him on the phone a week ago, but it was a bad connection and he hung up…

No response to email.

Anyone know a good match for OG15 Assyrians and Classical Indians? Need a few chariots…

I used to buy a lot of Old Glory 15s and never had a problem. I'm surprised that you're having so much trouble with them – especially now that virtually 100% of their business is mail order after most brick-and-mortar stores dropped them a few years ago.

In reading this I would assume that the figures are Old Glory, and they are 15mm. Why don't you order them from Warweb. I never have problems ordering figures from them, plus the Old Glory figures are 20% cheaper. A pack is $16.00 USD.

I have switched over to Blue Moon on the Old Glory 25mm site. I signed up for the discount and just made a large order with them. Over the years I have spent thousands on the Old Glory 15s. I will no longer be giving them my business. I am not usually a complainer, but loyalty needs to go both ways. In this case, it clearly didn't, despite repeated efforts to try to get them to make things right.

In reading this I would assume that the figures are Old Glory, and they are 15mm. Why don't you order them from Warweb. I never have problems ordering figures from them, plus the Old Glory figures are 20% cheaper. A pack is $16.00 USD USD.

Others have commented on TMP regarding the poor service from Warweb as well.

reggie, not sure from your comments if you know there are two different companies – Old Glory 25s and Old Glory 15s. They are not related and are completely separate companies. I believe the OP is referring to Old Glory 15s. Surprised that Warweb, or anyone else for that matter, is carrying them. (Unless they are relatively new companies that weren't around during the big blow up.)

What brick & mortar stores? The very few left don't carry much in historical figures.

I am going to Old Glory 15s next weekend for a game they are hosting.

Want me to inquire about getting you the artillery tubes? PM me with specifics.

Its also only fair to mention that Old Glory Miniatures UK are a separate outfit as well, just in case any non US readers are confused by the above.

They sell both Blue Moon 15mm and Old Glory 25mm along with Sash and Sabre 25mm.

It would be clearer to some, if instead of referring to Old Glory 15mm's, you said the range now produced by 19th Century MIniatures somewhere in your post. It has lead to confusion in the past.

It's VERY confusing. Is it a range or a company that's just sells them? Do other companies sell them if they are a range?

The company in question goes under various names: Old Glory 15, Grandiosity, 19th Century Minatures, and WarWeb.

TMP link

TMP link

It has NO relationship with Old Glory 25 (Blue Moon, Sash & Saber, etc).

Folks – 19th Century Miniatures IS Warweb IS Old Glory 15s! All three are owned by the same guys, and all three are crappy in service and response.

Warweb used to be pretty fabulous. They were bought out by Old Glory 15s (AKA 19th century) so yes, all three are one in the same.

Can not speak for any one's individual experience; mine has always been great.

BUT.

I did notify them of Duke Winser's experience.

Their response:

They have sent out replacements twice.

So if Mr. Winser isn't getting them, could it be something as simple as a wrong address?

Anyone else have a problem? I suggest calling Steve on Tuesday, May 26th.

They have my correct address. They say they have followed through when they have not. They are not being honest. If they wanted to make things right, they would have contacted me. They have not. I am done with them.

Ah, that does help to clarify why someone is carrying OG15s – it is them.

They have my correct address. They say they have followed through when they have not. They are not being honest. If they wanted to make things right, they would have contacted me. They have not. I am done with them.

How do you KNOW for certain they have your correct address?

How do you know they did not follow through?
How do you KNOW they are being dishonest?

Is it not equally possible that YOU might be wrong in any of these assessments?

But no matter, you are done with them. Probably the best for both parties.

rmcaras, the longest running gripe posts on TMP are about warweb and their service. See the 2 links posted by Hans Gruber above. They have zero credibility with anyone here. I would never order from them.

rmcaras, I know for certain that several orders have found their way to me in the past without incident. Why would there be a problem now. I know they didn't follow through because even if there was a problem, only they would know about it, not me, so why didn't they email me? They certainly have my correct email address?

What is your connection with this outfit? You seem to have their ear. They responded to an email immediately to you, on a Saturday even. That has not been the case with me.

Moved to Consumer Affairs board.

Pertaining to 19th Centrury… This is troubling. I've bought piles of figures from them over the years with no issue. Their service has been great. I even visited the plant once and they let me walk around and dig into things. I hope this is a temporary thing.

Sadly, I was considering ordering a sizable samurai army from them… Thanks for this information guys.
-Edgar

How do you KNOW they are being dishonest?

This one gets thrown around a lot for various companies. Chances are they are not being dishonest. Poorly run maybe. That does not translate into dishonesty.

I've had fine service from them over the years.

Over the years, yes, but it seems those days are gone.
It's too bad, really. One can only hope there are not some negative things going on in their personal lives that has led to neglecting the company's business.

In 2015, I don't think "responds to inquiries from paying customers" should be seen as a pleasant, unexpected extra.

Agreed, and as an aside, Weasel, you're one to respond quickly.
Good job on Five Parsecs, by the way.

Thanks! Glad you enjoyed it :)

rmcaras, I know for certain that several orders have found their way to me in the past without incident. Why would there be a problem now. I know they didn't follow through because even if there was a problem, only they would know about it, not me, so why didn't they email me? They certainly have my correct email address?

What is your connection with this outfit? You seem to have their ear. They responded to an email immediately to you, on a Saturday even. That has not been the case with me.

I can understand why one might think because they got orders before without problems, that it should always be so…but that makes a lot of assumptions, that each order is uniformly processed though it gets packed by different people at different times, that the mailing labels are punched in correctly [ever make a typo?], that different people within the carrier/ USPS handle it properly…and deliver it properly. To assume all those interactions occur always error is not realistic.

Hell, I have had packages from the largest retailer in the world, Amazon get lost, damaged, mis-delivered etc.

Ever had a package you sent or waiting to receive "go walk about"? I sure have.

I think if you walked in the shoes of a producer who sends packages out in the post, they would all have horror stories to tell. And yes, they too make mistakes in the casting, packaging and shipping of their products as well.

Yes, I happen to know the owners, and I have gamed at their store, like I intend to do this upcoming weekend, by invitation extended to many gamers in the geographic region of their shop.

Seeing your post I thought I could HELP because I was going over there. No other agenda.

Whether you or anyone else buys their figures is not my concern.

But I have found a simple phone call can do wonders to sort out a problem; especially when that problem is a mis-understanding or misalignment in expectations between two parties.

OBTW, I have ordered many times from OG15s with no problems. I have never done business with Grandiosity on line.

Does anyone want me to raise an issue about that with them? I can do that.

But not understanding the issues or cases I am at a lost to discuss other than to say.."hey you guys are getting hammered on TMP…about Grandiosity experiences"….

In general these things tend to turn out to be about miscommunications rather than conspiracies or rampant incompetence or indifference.

rmcaras,

In my opinion the best suggestion for 19th Century Miniatures would be to update their website once in a while. Besides here at TMP that is the only other source of info on them.

Obviously, the news here doesn't look too encouraging for someone thinking about placing an order (like me). Even if they just put up a blurb that they are "behind and catching up" or that "there have been delays but they are on it", or that "rumors of our death have been greatly exaggerated."

Anything would be better than absolute silence for 4 months. I wish more companies would realize that their websites are looked at for information on a regular basis. They don't need to be a daily blog or anything, even once a month would be nice though.

Just my 2 cents. Have fun at the game this weekend and please post any updates next week. Thanks.

Tony, I know in the past they had an employee who was on TMP regularly and thus they had ears/eyes to these types of issues.
He is gone now, and one of the things I am curious to find out is if anyone from their company monitors social media/message boards etc like TMP or are they oblivious.

Will post what I find out.

rmcaras- That would be awesome of you to help, but in the end it's their responsibility to maintain good customer relations.

Hi all

I have spoken to Steve at 19th Century only a few minutes ago. The problems some of you have experienced are down to a machine break down back in March. It was an older machine for which parts are no longer available off the shelf. The parts had to be custom made and this has put them some 2 to 4 weeks behind – depending on the volume of orders.

They are now catching up rapidly and should be completely on top of the situation in the next few weeks.

Mark

Mark,

That is encouraging to hear. Once again, a note on the website to that effect would have helped, but I won't try and tell them how to run their business. I hope to place an order soon.

Tony

An update on my end to the situation I noted above – the 2 missing horses and those mahouts I had just inquired about showed up in the mail Wednesday.

One presumes they went through the phone messages or contact emails and sent the lot without charging for the mahouts.

Has me looking (when finances allow) at placing further orders from them.

Good deal.

What about Old Glory Miniatures in Georgia? Are they related to Warweb and Old Glory Miniatures 15?

Do not order from Warweb..ordered last november, he never shipped and stopped answering my e-mails about Febuary. At this point he does not deliver 15mm old glory and ignores calls and e-mail.

Last time I heard from him there were production delays…after that nothing.

I talked to Steve at the game on 31 May. Was waiting to see if the OP was going to post as the issue was being resolved. So far he has not.
But, on the Grandiosity issue; Grandiosity is no longer effectively trading, in that most of the stock they used to sell can no longer be obtained from suppliers, either out of business, or they in turn are no longer supplying Grandiosity in a timely nor business like manner.

With regard to the OP issue; the item was returned to OG15s by the USPS, due to a typo in the address label.

It is my understanding the OP and the company were in communication, and the item reshipped immediately with a free item as compensation for the inconvenience. I hope he received it and if so, will acknowledge that here to close the loop, but that is up to him.

My takeaway from this is its easy to make assumptions about what the other party "knows" or is/is not doing, but unless you actually have evidence, we are making assumptions. So why not pick up the phone and call, and dispel the assumptions?

ps – for the record, I encouraged Steve to publicize more openly/greater reach in places like TMP, if they have issues with getting inventory from suppliers [Grandiosity] and if they choose to stop trading, to make that clearly known and allow for customers to dispose of any open orders et al.

I just finished dealing with OG15 and had no problems. It takes a little while – your order joins the que for casting and depending on the volume your figures might not be cast for a week or so. I sent an e-mail after 2 weeks and got a prompt reply estimating I would have my order in a week. That turned out to be a good estimate. Got one package that didn't quite fit in with what I wanted and asked to exchange it for a different catalog number. No problem with that and simply sent back the package I did not want and had the replacements the following week.

I placed my first order with OG 15s last month. It was a decent sized order (63 packs). It arrived (in Australia) in about 5 1/2 weeks. Everything appears to be there, although I haven't opened the packs individually to check them.

So, I am quite happy with my experience with OG15s. Hopefully, everything is back on track for the company.

Hmmm, well that made an interesting, disappointing, but fairly familiar read…probably best to wait until I have someone going stateside with some luggage space and order direct from Old Glory USA