A while back, I wrote a post on TMP regarding the state of some models that I had received from the Perry brothers. The castings were all of the new AWI cavalry and many of them arrived miscast and or broken.
Alan Perry was quick to reply with an offer to replace any miscast figures at no charge. All he requested was a single group picture of all of the inferior castings. Fair enough.
I ended up taking a single photo of every poor casting, just to show Alan the extent of the damage done to several castings as the were bent beyond repair in order to fit them in those tiny Perry boxes.
We're not talking about a few figures here. The end result was that 18 cavalry figures were deemed unacceptable.
To their credit, the Perry's quickly replied and sent replacements. Upon receiving the replacements, I can tell you that there were inspected and all minor defects had been removed. I assume that it's good business practice to ensure that replacements are of top quality. Smart move.
Because I was treated so well, I ordered another 18 packs of figures from them. Before anyone asks, I paid the normal price and shipping for these 18 packs. No discount was offered, nor would it have been accepted. I made sure to pay separate shipping to avoid all semblance of any "deals" being made.
Many of the packs that I ordered were from the early AWI Perry catalog. All I'll say regarding these, is that you are not painting these figures right out of the box. They need work.
The later figures, such as the new Northern Militia was a bit better. I love these sculpts and bought 6 packs of them. Wonderful stuff!!
I'm getting off target here. I just wanted to thank the Perry's, Alan in particular, for taking the time to answer all of my questions quickly and politely. And for replacing all of the inferior figures without a lengthy song and dance, as some would have done. To replace 18 cavalry figures are a lot to a small company.
So, kudos the Perry's for doing the right thing quickly and with class.
I was quick to complain, therefor I owe it to them to be fair and offer praise where it is due.
