"Disappointed with Perry Samurai" Topic

I just received some Perry Samurai figures and must say that I'm very disappointed. The previous group of Perry Samurai that I purchased were from about 8 years ago. Now I expect the molds to get fatigued, so I expect some extra flash and casting inadequacies. And I got some of that.

What really bothers me is that every part of the sculpture extending from the figure's body is bent. Not just bent, but what seems to be purposely twisted almost beyond all recognition. This is every single sword, every single scabbard and most of the helmet ornaments. It's as if the figures were handed to a malicious 5 year old who was told to twist the figure's delicate parts and then put them into the little black boxes for shipping.

Some of the figures are missing their swords, and they are not in the boxes. So they were broken off ahead of time and then shipped out. This is a problem with quality control. Very disappointing.

I do love the Perry sculpts, but these are the crappiest figures I have purchased in a long time. And this from a manufacturer with a reputation for high quality.

There…..got it off my chest.

I got some asigaru yesterday. And except for as you sa some fatigued mold stuff they are fine, the separat yaries are fine ect. I'll get a bigger order next week, I'll check the swords ect then.

Tell them, take pic for them, and they will do you good. Nobody is in this for the money. A few dollars won't make a difference; correcting a wrong and one's reputation are far more important.

I was going to do that. But it was easier to remove the irrepairably twisted katanas and drill out the hands and then glue on spare Wargames Factory plastic katanas. They actually look fine.

I have no doubt that the Perrys would have looked after me, after the fact. It is the shipping of clearly damaged figures that bothers me.

I have some ordered some Samurai with Yari too. The Yari, which are a separate casting, were all fine.

I'm guessing they still would send you new ones evn if you got the broken ones to work.

Also it will help them make sure it doesn't happen again.

If you pay for something and have expectations, I believe those expectations should be met and what you have said sounds very reasonable.

Someone in the Perry packing line seems to get great joy out of twisting figures so that they fit into those little boxes.

I caused all kinf=ds of a stir when I posted about the dozens of twisted and miscast AWI figures that I received last year.
It appears that nothing has changed.

I have a hunch that Perry would actually want to know what happened. No company wants bad news travelling around without an opportunity to correct it.

And they are excellent at fixing anything that's wrong!

I had been hearing on other forums that their quality has been going down. Might be hearsay. I have reluctant to order from them.

I buy a fair amount and the figures are always a mess to straighten and clean. I can never find all the spurs until I'm actually at the painting stage.

I thought I read somewhere that to fix these packaging problems would trigger a price rise which I'd prefer to avoid.

I've had some figures from them recently – excellent quality with very few worms and no flash. Given how much they are sending out per week (9,000 figures AP stated on TMP a while ago) they can't check every single casting. Send them a decent picture and they will sort the problem out.

I would be happy to pay £1.00 GBP box more if the models were cast by Griffin who do F&D. Perry creativity is fabulous and I'd like to see their production quality go up to do their sculpting justice, even with a price increase. However, I don't buy very much and appreciate that what's only a few quid to me might be considerably more money for others.

I agree with taking pictures and sending them an email. I ordered from the USA retailer some Perry figures. After being given the run around, I finally contacted the Perrys themselves. They shipped me the replacements at no cost to me. And it was several cavalry packs that too had been twisted to fit into smaller boxes.

I will alway order direct from them after such good service.

I always direct mail order (some 800 figures now) and never any packing or quality problems. If anything they are overpacked , the white fluffy padding sometimes quite difficult to remove from the figures. Alan

If the mold lines were cleaner I wouldn't mind an extra dollar or two. Out of the 150 figure I just purchased 24 required some serious surgery to free the arm from the body. It's the same basic figure so obviously that mold needs rework. The others were a bit heavy on the flash but none were damaged.

I think Perry miniatures offer great value for money. For them to redo all the moulds from a range it would be very expensive. Also to increase the casting quailty would cost more. I use griffin moulds for most of my range and they do a great job, but my casting costs are very high.
If perry sorted those things they would not be able to sell at that price and the packs would go up quite a bit it think. The fact they some times need a little work is the price the buyer has to pay to to get the minis so cheap.

See this:

TMP link

I think Perry miniatures offer great value for money. For them to redo all the moulds from a range it would be very expensive.

I agree. I expected some degradation in the figures as the Samurai molds are now quite old. I am ready to do some cleaning. But that is not my main complaint. Imagine a Katana wrapped about the figure's head like a wet noodle and the antler horn helmet decoration crushed flat against the helmet. I don't believe this happened in the process of coming from England to my house. I'm bothered that someone with no interest in quality control placed obviously defective castings into the shipping boxes.

This is in stark contrast to the figures ordered from Steel Fist. I realize that your molds are newer and that cleanup of your figures was almost non existent. However none of your figures arrived in the state as my Perry ones did. I must say, the biggest challenge I had was figuring out how to glue the large resin "wind sock" nabori to the bannerman's pole

Alas, I spent most of yesterday morning repairing and replacing my figure's weaponry. That is what prompted me to come here and vent. So there are no pictures forth coming. I am somewhat relieved to find that I am not the only one in this boat.

Take pictures and complain We as consumers have rights …do not be fobbed of by some one saying, oh the molds are worn. I would not expect any other product I bought to be faulty given the cost of things nowdays. If they are faulty take `em back. The Owners may be unaware that their figures are being sent out in such condition.

Thanks for posting that link, Pedro--I somehow managed to miss it originally.

The first batch of Perry Russian heavy limbers and caisson I ordered last Fall had basically the same problems as Bowman and others have described--the horses' legs being a real issue. I ordered another limber and gun over Christmas, which I hadn't opened yet, checked it, and the legs seem much improved, as well as the spokes being much easier to clean up than previous (though still a bit of work). This would seem to dovetail with the Perry's explanation.

Now, about those mold lines… :)

I've never had broken figs from Perrys, but i have gotten wrong packs in some order, the biggest one being 9 cossacks instead of 9 Russian dragoons. Didn't need to show pics. They just sent the dragoons.

This had happened other times I've gotten the wrong packs.

It might be preferential treatment as I've probably spent 2k or more pounds at tge perries.uperries. my current user only goes back to 2013, and ive spent 450 punds since then. But I've shopped at perries since 2007. My first order alone was 500+ pounds.

Or it might be they always just trust the customer.

One of the many reasons I buy Calpe and Front Rank figures. I've never had this problem.

I get so excited looking at the figs on the web site and then I see them in blisters at a show and think ummm
Love ,love ,love their Foundry stuff though. Shame

I got my order today. Only a few of the figures have katanas, but all that have them have them, none are broken off.

I have made multiple purchases directly from Perry Miniatures over the years and have not had any issues. The metal lines still come in protective little black boxes tagged with order item number for easy inventory.

My last purchase was just a few weeks ago of 2 army deals, which included both metal and plastic figures for Wars of the Roses. Once again, no issues. Everything was labeled and accounted for.

Throughout my order, I received emails updating me on the status of my package. The order was placed on March 17, I received the plastic boxes on March 23 and the metal March 30; shipping from UK to a suburb of Chicago. When I inquired about purchasing Charles the Bold special figure without purchasing the Burgundian Cavalry Wing army deal as I've already have enough cavalry, they sent me not 1, but 2 FREE Charles the Bold. That's what I call excellent customer service!