"On Military Matters - Great service again" Topic
6 Posts
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Borpipe | 04 Feb 2015 7:12 p.m. PST |
I have lurked here for many years and been a member for a couple, yet this is my first post. I figured what better way than to start off with a positive post. So….. With all of the hustle and bustle through the holidays, I did not notice that I was missing a couple of magazines which normally arrive in great shape from On Military Matters. Now, I could have misplaced them, but more likely they got lost in shipment or my granddaughter threw them in the trash (she likes to throw everything in there). Anyway, I emailed Dennis to double check that my subscriptions were up to date and to inquire about the missing issues. He promptly replied that they had been sent and that my subscriptions were up to date, but he added that he would put replacements in my next shipment. I should mention that Dennis always emails UPS shipping info, which I used to ignore (read and delete). Therefore, I should have known they were shipped and found there location, but Dennis was kind enough to not point this out to me. This is not the first time I have purchased from OMM, nor is it the first time I've had excellent service from OMM, it is just the first time I gave OMM the praise deserved. So thank you again Dennis and everyone at OMM. Drexel |
IronDuke596 | 05 Feb 2015 11:02 a.m. PST |
Yes indeed….always great service from Dennis. |
Chazzmak | 05 Feb 2015 12:04 p.m. PST |
Wow! Placed my first order with them yesterday. Got an order confirmation within 10 minutes, and a follow up email from Dennis a few minutes later about some minor issue as well as being advised my order would be shipped today, Thursday the 05th. Got shipping and tracking info this morning. Great service. |
coopman | 05 Feb 2015 5:46 p.m. PST |
Same here Chazzmak. OMM is top notch. |
Weddier | 06 Feb 2015 5:04 p.m. PST |
I'll add my kudos, I had great service from OMM over the holidays; prompt shipment and copious communication about the details. OMM is a great firm to buy from. |
Jeigheff | 06 Feb 2015 7:40 p.m. PST |
I too am very happy with OMM's service and communication. Through no fault of Dennis, I haven't bought anything from him for ages. But a few weeks ago, I ordered some books from OMM that weren't yet available. Dennis did not charge me for them until they were in his hands, then he shipped them promptly a couple days ago. They arrived today. It was always a pleasure to deal with Dennis in the past, and it was this week too! |
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