"Surprise from Warlord Games" Topic

I know that Warlord has received some mixed reviews on this forum, but I have had only one, marginal complaint, personally, which was sometimes it took a long time to get my order out the door on their end due to their made to order casting policy. Sometimes it took a couple of weeks before my order shipped.

Well, they have reversed that quite handily for me this time. I made a significant order, mostly cast items, and they must be doing something different on their end, because it shipped in less than 24 hours. It looks likely I will have my order across the pond in less time than it took them to process the orders before.

So a hearty thank you to Warlord. They have obviously taken steps to streamline things, and the only complaint I could have has been swept away. Well done!

an addition to headcount, maybe? Perhaps they hired a production manager?

I've only ordered fro them a few times and it's only taken about ten days or so to get my items. Although once they did send the wrong mini, but the duplicate I got was still cool so I kept it and re-ordered the correct one in a later purchase

And, IIRC, they are doing a "no shipping cost" promotion for the month of October.

From their newsletter --

A big hello from across the pond! – and an apology… we know that in the past it's maybe taken us a little longer than we'd like to have your orders shipped out…

However over the past few months, we've taken stock of the situation, have overhauled our Mail Order processes – and we're now in a position where we're turning orders around within 2 or 3 working days.

So – we're here to offer an invitation to you all – challenge us! – We want you to put our Mail Order team to the test… our troops are ready, waiting and eager – tape guns loaded, sights adjusted, chomping at the bit!

Orders placed through our US webstore during October 2014 for delivery to USA and Canada will qualify for FREE SHIPPING – and – our Mail Order troops will include a little something extra with every order – a mystery gift…

Wow, nice to see folks taking stock and actually improving their business. Well, I tested them, and was exceptionally pleased. That and I love most of their products, so a good business just got better.

Thanks for sharing that Schogun

I placed a order on the 26th and got it today. That's faster than most orders I place with US companies.

Hi Guys,

My name's Richard and I recently took-over Customer Service duties here at Warlord Games.

First and foremost – thank you for the kind words!

We're an ever-growing and evolving company, and as such as do occasionally encounter growing paints and 'bumps in the road' – we've recently overhauled our Mail Order processes, and by doing so, we've reduced our order turnaround times quite drastically – with the vast majority of orders leaving our warehouse within a couple of working days.

If ever you have any issues with your orders, or any questions – please by all means get in touch via info@warlordgames.com and I'll happily investigate.

Thanks again for the kind words!

Richard