"Scale Creep Miniatures" Topic

I just wanted to give a thumbs up to Scale Creep for, once again, excellent customer service.

Early last year I placed an order with Mark for several hundred dollars worth of Baccus 6mm Napoleonics that he pulled together quickly. He did notify me that several items were out of stock which I had no problem with. He gave me several options; either put the items on back order, cancel those items or substitute other items. I requested to have the items back ordered with the full understanding that it would be 8 weeks at least. Mark also agreed to notify me when they came in since I make regular trips to the Chicago area and give me the option to pick them up myself. Now the curve ball: a few weeks later I jumped at the chance to move from Ohio to North Carolina. With this move I changed my phone and emails. I also packed away my 6mm unopened figures and promptly forgot about my back order.

Fast forward to the present and I finally remembered about my back order when I was organizing my Wargaming projects. I couldn't recall if my back-order had been paid for or not nor could I even recall what was on back order. I reached out to Mark and asked him if he recalled my old order. Not only did he recall it, he had my items ready and ready to ship. Apparently he tried contacting me multiple times but of course as I had not updates my contact information he couldn't.

Of course I couldn't have him send just a few packs that he sat on for such a long time waiting for me, so I ordered more figures (just under $200 USD worth). True to form Mark shipped them immediately and I received them a couple days later. The long and short of it is; I'm a happy customer that will eventually order again from Scale Creep Miniatures

I second that statement. Mark has very good customer service. It is always a pleasure ordering from scale creep.

Matthew

Class act all around

Hear, hear! Scale Creep has always been good to deal with.

Scale Creep (Mark) is, and always has been, one of the best dealers out there!