"Not coolminisornot cool" Topic

I would like to preface this by saying that this is not so much about delivery time as it is about being lied to.

Last week I found that coolminisornot had a figure that I really wanted. So I ordered it and a couple of other small items, two sprues of 28mm shields. I had a concern because the after placing the figure that I wanted in my cart I clicked on it to confirm stoking and it brought up a completely different item. I emailed them and they said that they couldn't get it to do that but that if I had a problem I could email them and they would take care of it. So I placed the order, so far so good.

That was last Wednesday. On Thursday I received confirmation of the order with the word that it would ship shortly and I would receive a tracking number when it did. When I still had not received the tracking number by the following Tuesday I sent an email just asking if it had shipped yet. My concern in getting this shipment was over that I want to make sure that I get the item I wanted, while I figure I can always return it I figure that will take at least another week, and while I'm not really that pressed for time I'd rather get it over as soon as possible. Anyway the response I received was curious. They had indeed packed the item but the Post Office had not picked it up. For at least two days. Not that it was, say, packed and will be in today's or tomorrow's mail. The intimation was that the mailman had left it there. I questioned this, pointing out that my mailman comes by everyday and asking if that was true of their's. In fact it's actually a Federal Law, though I didn't point that out to them. The response I received is what has truly ticked me off.

Coolminisornot's answer was that indeed the mailman comes by but if his truck is full he doesn't bother to pick anything up. His truck was full? Really, in 25 years in retail businesses that dealt with the USPS I have had a lot of dealings with the Post Office and I have heard a lot of strange stuff, but I have never heard of a mail truck so full that you couldn't shoehorn in something that is at best the size of a letter. We're not talking about a big screen TV here, and we're also not talking about the Christmas shipping season.

If the item didn't get shipped it didn't get shipped. "We haven't sent it yet", that's all that you have to tell me. "No, but it will go out tomorrow", that's fine too. But really, don't insult my intelligence by telling me that the mail truck was too full that a tiny thing like this, one 28mm figure and two sprues, would be the straw that broke the camel's back. And not just one day but at least two. And you couldn't drop it in a mail box yourself?

I may have been born at night but it wasn't last night. Again, this isn't about time, it's about being treated as though I'm as smart as a box of rocks. I told them to cancel the order.

I'm not a business but I do ship alot from my home and I have a constant battle with my lazy as **** postman. He delivers the mail and takes the letters as he walks his route and then "forgets" to come back for the packages. This has been ongoing for almost a year. We call the post office and they take our complaint and send someone else out to get the packages but not always the same day.

This has probably happened about 20 times over the past year. Since I am not a business it is not usually a major issue for those I ship to.

Not sure if they have similar issues with their local post office but in my experience it is not out of the realm of possability that they may have crappy local mail service.

Of course since they are a business they should probably come up with another process (dropping packages off themselves) if this is a recurrent problem.

Cool Minis has a checkered history in the service department. Too bad they can't get it together.

Wasn't CMON previously known as New Wave which were notorious for maybe shipping out orders or maybe not?

Yeah, there a great bunch for not telling the truth 100% of the time. Its why I have decided not to deal with them any longer.

CMON --> New Wave --> David Doust --> Incompetent at best.

This is the Coolminiornot that is doing Zombicide?

When Dave launched CMON out of the ashes of New Wave, he took his lessons learned and tried to do it right. When Chern signed on as the partner, everything went to hell.

In my opinion, of course. I worked for Dave as a part of Dark Age Games for awhile, and everything changed when Chern became involved.

"When Dave launched CMON out of the ashes of New Wave, he took his lessons learned and tried to do it right. When Chern signed on as the partner, everything went to hell."

CA is an adept businessman. You can't deny that he's very dedicated to running his business.

I had no problem with New Wave. Until I did.

Nothing seems to motivate some folks like telling them to cancel your order. When I did that I suddenly received an email telling me that the order shipped back on Monday. Yeah, sure, you told me it didn't. Life is really too short to deal with folks who are potential problems, I have some companies that I usually order from and I'll stick with them thank you very much. This guy CA, an adept businessman? Well he lost me as a customer and made me angry enough to tell others about my experience, how adept is that?

Here's what's really funny. I placed the CMON order last Thursday. On Sunday I placed a similar sized order with FRP minis. Now I'm roughly equidistant, certainly Post Office shipping timewise, between FRP and CMON. I got the order from FRP today, I might get the order from CMON on Saturday.

pulling this straight out of my imagination (or elsewhere) i'd guess that the post office truck pulls up , the guy looks at the skidload of stuff CMON has to ship today and says 'sorry guys , i don't have room for that' and leaves . he does not sort through to pile to pick out small packages he might have room for .

however you're right , the person you communicated with should have simply said 'sorry , it didn't get shipped today , i'll make sure it goes out tomorrow' and then actually make sure it does get picked up the next day even if he has to call the post office for an extra pickup .

there's a right way and a wrong way to deal with news the customer doesn't want to hear , and the right way is always owning the problem and fixing it .

I've had issues with USPS that an order gets shipped and I know it goes out but it never gets tracked till it hits the customer door. I have recently found out that some of my packages don't scan… for whatever reason. They all print on the same label from the same printer using the same program. Sometimes they(USPS) are lazy and don't hand key in the tracking codes like they are supposed to.

That said from the issues we have with production and fulfillment here at CorSec I can guess what happened. Either they do truly have a lazy mailman and/or ship a lot of packages from an area were others do the same thing. OR they try to make you feel warm and fuzzy by pre-printing the labels before fulfillment can happen. This generates the label and tracking info/email but it doesn't hit USPS till days later when they fill the order. In that case they lied to you. In the others it could be poor business practice.

CorSec ships 30-100 packages a week. My max daily package load has been 31 or something. So CMON being a much larger company with a more fulfillment purpose then simply being a manufacturer could have daily package loads of up to 150-200. That said if this is common place for them then it's a logistics issue and needs to be resolved. I personally would try to work out a way to send an employee with a truck to the post office and unload them all each day. It presents some issues with the orders needing to be checked again as they go out to the USPS office but it's not impossible to do.

Of course things get complicated fast. So the entire picture might be more complicated. I also have no room to talk as I'm just now getting down to less then 2 weeks outstanding. I've also needed a part time shipping manager for over a year now. Hopefully I can hire one here soon if I get back to the level of sales I was at pre Laser Meltdown 2014.

I usually have outstanding services from my local post offices. Recent changes have however eroded my satisfaction.

Thus, unto this fray, I bring you a hoary old chestnut:

Q? What do the Post Office & Kinney Shoes have in common?

A: 80,000 pair of loafers

A joke's a joke, & all in fun, but deliberate falsehoods over what's in stock, or not, what shipped, & when, covered by further lies, is dirty business, hurting everyone in our hobby.
Blame the "merchant", not the messengers.

Valerik

They should bring Tony Reidy on to straighten things out.