| StarshipTrooper | 29 Apr 2013 8:02 a.m. PST |
on pre-ordering Defiance Games Alien Bugs
almost a year ago?
I was hopeful when I saw a recent post on their website that their back log was gone and they would track down unfilled orders thru their "Contact Us" page.
I input and sent the info (4) times, without an aknowledgement on my computer that anything got sent anywhere….
Is this just another delaying tactic? A "Contact Us" Site that dosen't work?
Anyone care to comment on your current experience? Suggest other approaches? Poke fun at my foolishness to trust these people? |
 BrigadeGames  | 29 Apr 2013 8:27 a.m. PST |
Post something on their FB page |
| Rapier Miniatures | 29 Apr 2013 8:35 a.m. PST |
Try the Facebook page. Trouble with a contact me page falling over is you may not spot it untilk someone tells you another way it isn't working. |
| Caesar | 29 Apr 2013 8:51 a.m. PST |
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| billthecat | 29 Apr 2013 9:05 a.m. PST |
Good luck. All I can say is that I am glad I did not order… May your situation at least be a warning to others. |
 Dances With Words   | 29 Apr 2013 9:17 a.m. PST |
Although it took more time than I expected, (or that Defiance probably HOPED it would take), I have received all my orders to date. PLUS they added a couple 'extra bits'…for both my BUG order (1 set) and the swamp worms (1 set)…. I was 'polite but persistent' and they did get me everything I paid for. It just took longer than I would have ever have expected, NORMALLY. BUT, this is a 'start up' endeavor and as with anything 'new'….you live and learn (as both mfg and customers), along the way. I'd say, try contacting him on Facebook, as others suggested, and see what happens. |
| Ron W DuBray | 29 Apr 2013 11:00 a.m. PST |
They posted this last Friday. Hello Everyone! We just cleared out a huge backlog of orders now that the production team is running at full speed. If you haven't received a shipping notice please contact us at sales@defiancegames.com and we'll track it down for you. |
| McWong73 | 29 Apr 2013 1:43 p.m. PST |
These clowns aren't new to this. |
| Lee Brilleaux | 30 Apr 2013 6:51 a.m. PST |
I sent your concern over to Gary Pelletier, who has taken over the shipping for Defiance Games. Here's his reply this morning - As far as I know from the paper work I have all the Bug preorders finally shipped last week like Tony said. It is 100% possible however that I screwed up and misplaced an order. If the person could contact me via my email address gary@defiancegames.com I could make sure about his order. Have a great day -Gary |
| StarshipTrooper | 30 Apr 2013 10:53 a.m. PST |
Thanx everyone for your help
I've made (3) separate additional efforts to contact people and provide a copy of my paid receipt
Will keep you informed as to the progress |
| StarshipTrooper | 16 May 2013 8:03 a.m. PST |
Finally received a shipping notice after several prodding reminders…..
Thanx for your help everyone |
| (I make fun of others) | 16 May 2013 12:26 p.m. PST |
There, that's sorted! All one has to do is e-mail fifty times and call the police and the models get shipped…. |
| StarshipTrooper | 22 May 2013 12:27 p.m. PST |
Received my bug order plus a box of Germans |
| precinctomega | 22 May 2013 2:36 p.m. PST |
I notice the Defiance Games line (including the bugs) is note available from Wayland Games. |
