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"Maelstrom Games - We're Not In Trouble, Honest Guv" Topic


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2,873 hits since 10 Oct 2012
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6sided Inactive Member10 Oct 2012 10:44 a.m. PST

Just posted on their website:

" Here at Maelstrom Games we have decided to clear as much of our hard-earned stock as we possibly can over the next few days and therefore generate some much-needed cashflow in order to ensure we can fulfil the orders that you, our valued customers, have placed over the last few weeks. To that end, we have decided in consultation with our trading partners to sell our remaining stock of Battlefront Miniatures (at 25% off), Perry Miniatures, Victrix, Plastic Soldier Company, Artizan Designs, Gripping Beast and Great War Miniatures (all at 30% off). All other ranges' stock will now be sold at 40% off UK RRP we hold good stocks of Gamezone Miniatures, Dark Age, Cool Mini or Not and Scibor Miniatures, and there's a fair bit of Privateer Press and Malifaux left too. As well as that, from this moment onwards we have decided to stop any customer from placing orders for items that are not in stock, simply so that we can clear the orders that have already been placed.

We have not made this decision lightly, and please note that we have absolutely no issues with any of the above manufacturers or suppliers; we are simply trying to sell off stock in order to clear older orders and ease any worries our customers may have regarding the speculation that is currently rife on the internet. As well as that, we believe that our retailing model must now change to selling products that are in stock at the time of purchase, and as such that will continue to be in place in the future, once our orders are cleared and our stock is sold.

I would ask all of our customers to remain as patient as they can with Maelstrom Games and, indeed, our staff, for we will use the money generated by the sale of our stock to ensure all of your orders are fulfilled in their entirety as quickly as possible. We remain committed to servicing our customers first and foremost and will continue to do so in the future.
"


So they are saying the rumours are not true…by saying that they need to "generate some much-needed cashflow in order to ensure we can fulfil the orders that you, our valued customers, have placed over the last few weeks" and thus confirming the rumours are true!


Jaz
6sided.net

Personal logo richarDISNEY of the RDGC Supporting Member of TMP Inactive Member10 Oct 2012 10:55 a.m. PST

Rumors?
I have only had top notch service from them…
beer

6sided Inactive Member10 Oct 2012 11:06 a.m. PST

Yes, the rumours that are on every major forum other than TMP!

They have stopped taking Paypal, which I assume is to stop a firestorm of claims, and they have set-up a mirror store at eye-of-the-storm.co.uk


Jaz
6sided.net

Personal logo Cheriton Supporting Member of TMP10 Oct 2012 11:09 a.m. PST

I have only had top notch service from them…

Same here for most of 2012…once I learned not to order anything that said "Order Now!" which essentially meant "Out of Stock".

I thought all this sale email was in preparation to moving the business? Have to confess to wondering in recent weeks, however.

As the man with the ears asked, "Rumors?"

guinness

Buff Orpington Inactive Member10 Oct 2012 1:25 p.m. PST

I made a small order using my CC, if it goes wrong I'm covered, it's more hassle to get it back but it does work.

BrotherSevej Supporting Member of TMP10 Oct 2012 6:58 p.m. PST

I ordered some Army Painter Warpaints about a month ago. Some of the bottles were on Order Now status (ie. not in stock). I also ordered a bottle of Vallejo polyurethane primer.

Several days ago they split my order, and yesterday they dispatched the Warpaints.

I had good service from Maelstrom in the past, so I'd like to see how it's going to end.

Personal logo Condotta Supporting Member of TMP10 Oct 2012 9:06 p.m. PST

Good luck to them. They are a positive force in our hobby. The sale is going well…almost everything is sold out!

AFPU44 Inactive Member09 Nov 2012 6:07 a.m. PST

I am afraid that I am still waiting for an order for some Vallejo paints & brushes that I placed 3 months ago!!!!!!

Despite trying to contact them I have had little response and am getting frustrated. I have asked them to cancel my order and refund me my money…..but no reply.

There website is also down.

Maybe genuine reasons but who knows.

Drillmaster09 Nov 2012 3:07 p.m. PST
The Lion Inactive Member11 Nov 2012 7:55 a.m. PST

This is a Statement released by Simple Miniature Games.

Statement Regarding Maelstrom Games Ltd

On the 1st October we made the difficult decision to assign the debt owed to Simple Miniature Games to Wayland Games Ltd for a nominal fee.

This debt at the point sold stood at just under £100,000.00 GBP and has been outstanding at that level and higher for over 12 months. This debt built up during a short space of time during the busiest period in our 10 year history just after significant amounts had been paid for other invoices. Promises were made to clear a large portion of the debt within a short space of time but that payment never materialised. A repayment plan was then agreed which should have seen the debt reduced significantly beyond the point that it actually has been. Unfortunately many of these payments were consistently declined and at the last the payments were continually declined.

It was around this point in conjunction with our reading into the accounts of Maelstrom Games that we contacted debt recovery and debt purchase specialists in order to take further action and begin the recovery of assets to cover some the debt.

Demands for the reimbursement of the failed payments and for payment of stock supplied on the 12th September for Maelstrom Games customer orders were completely ignored. As such on October 1st 2012 the debt was sold to the company which offered the best solution, not immediately for us, but for what I considered the best long term solution for our industry in the UK. We chose Wayland Games as they have a vested interest in the hobby and industry and will offer better protection to potential customers, suppliers and manufacturers, other companies would not.

We have continued to trade as normal during the entire period of this debt and continue to order from our suppliers and pay them on time. Maelstrom Games are only one customer out of several dozen and our whole customer base is far, far greater than any one company.

You should understand that Simple Miniature Games have supported Maelstrom through the last year even though we knew they were struggling but with our support they would continue to trade. However there are only so many broken promises that you can listen to and it became perfectly clear that assets of Maelstrom Games were being moved to other companies that had been funded by monies which should have been paid to suppliers including ourselves. There was no way Maelstrom Games could pay the debt and it would appear that steps were being taken to avoid the debts and protect other assets.

This debt has not adversely affected Simple Miniature Games as a company as we can afford to continue to trade with this debt outstanding due to the reliability of our customer base and strong product lines. It has however affected myself and my wife personally as the reserves we have built over 10 years of hard work have had to cover the debt. It was always our intention to use around half of this profit to expand our warehouse and bring in another two or three new ranges including manufacturing our own. However this will now have to wait whilst we consolidate and build up the
reserves for our future once again.

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