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"Disappearing packages, eBay, & pay pal" Topic


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1,913 hits since 14 Jul 2012
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Personal logo optional field Supporting Member of TMP14 Jul 2012 7:05 p.m. PST

I recently purchased a few items on eBay from two different sellers. Together they totaled about U$D 100. Both had tracking numbers and both were recorded as delivered by the US Post Office, but I never received either. I called the USPS and listed them as missing, but they have not been able to locate either package. Neither one had insurance.

Can I receive a refund from eBay or Paypal for the packages?

Mako11 Supporting Member of TMP Inactive Member14 Jul 2012 7:09 p.m. PST

One, or the other.

Don't know who takes priority now.

File a dispute with Paypal to kick things off.

I think the seller is on the hook for the missing items, unless they've changed their policies again.

Personal logo GreyONE Sponsoring Member of TMP14 Jul 2012 7:11 p.m. PST

Can I receive a refund from eBay or Paypal for the packages?

Usually, when you make a payment through eBay, your email receipt will tell you if you have coverage or not.

Its been my experience, and from what I have read on TMP from other people's experiences, that PayPal favours the customer. I have had several packages sent via FedEX with tracking to prove the shipment was sent and received, with signature, but PayPal still reimbursed the customer (it may have been delivered to the wrong address -- that happened to me when my neighbour received and signed for a parcel I had ordered). I would assume you would be OK as long as you file a dispute for non receipt of your purchase. You may have to wait a few weeks, but you should be reimbursed at some point. I think you have 45 days from time of purchase to launch a dispute.

Personal logo combatpainter Supporting Member of TMP Fezian14 Jul 2012 7:40 p.m. PST

If shipper has a tracking as proof of sending it , he is off the hook. That is how it has always been unless they changed it.

Space Monkey14 Jul 2012 7:45 p.m. PST

I've got one coming from Israel that has been stuck in customs in NYC for over a month now.

John Leahy14 Jul 2012 8:22 p.m. PST

I thought the rules were you had to have the package signed for by the person it was shipped to otherwise you are out of luck. One of the reasons I won't use Ebay.

Thanks,

John

Personal logo optional field Supporting Member of TMP14 Jul 2012 8:37 p.m. PST

So the seller is out for the money?

That is rather unfair for him. I don't doubt that he sent the item, I just feel fairly certain that someone walking by stole it from where it was left on my front porch.

artaxerxes Inactive Member14 Jul 2012 11:18 p.m. PST

I've only had this happen once through Paypal – raised a dispute for non-receipt, got reimbursed and pretty quikly (about two weeks from memory).

Personal logo GreyONE Sponsoring Member of TMP14 Jul 2012 11:45 p.m. PST

If shipper has a tracking as proof of sending it , he is off the hook. That is how it has always been unless they changed it.

Not for me when I shipped via FedEX. PayPal did not care despite me having proof via a tracking number and a signature receipt showing the package was delivered. This has happened twice now. PayPal took money from my account and handed it over to the customer.

BeeftheReadingfan Inactive Member15 Jul 2012 1:40 a.m. PST

I know for a fact with ebay/paypal that mere proof of postage (ie proof it was sent) is not enough…

Personal logo GreyONE Sponsoring Member of TMP15 Jul 2012 1:55 a.m. PST

I know for a fact with ebay/paypal that mere proof of postage (ie proof it was sent) is not enough…

I can understand it. Over the last 10 years I have had neighbours receive my packages either from FedEX or UPS. The packages were listed as shipped and delivered using the online tracking, but for some reason, they were delivered to the wrong addresses which did not show up on the tracking. Lucky for me, I had honest neighbours.

Personal logo combatpainter Supporting Member of TMP Fezian15 Jul 2012 4:15 a.m. PST

That is rather unfair for him. I don't doubt that he sent the item, I just feel fairly certain that someone walking by stole it from where it was left on my front porch

That is what insurance is for. If you get it you are covered, right? Maybe I have this wrong but when it isn't the sellers fault or the buyers, it must be an outside party that is responsible.

Offer the buyer insurance, if they don't want to pay they are out of luck.

Ultimately, there is a risk involved in every transaction and a cost to go along with it. If I make 10 deals and one goes sour and I lose, well, I take it as the cost of doing business-almost like a rent.

Personal logo Virtualscratchbuilder Supporting Member of TMP Fezian15 Jul 2012 5:23 a.m. PST

I believe postal insurance does not cover any value under $50. USD I could be wrong though.

jgawne Inactive Member15 Jul 2012 7:15 a.m. PST

I suspect a mis-delivery or theft. There are some places that hav a major issue with people steal packages from front doors. Some even follow a UPS truck around. I'd check your neighbors (especially with transposed addresses) and then as it was "delivered" go talk to the police as perhaps there is a rash of such things.

Angel Barracks Inactive Member15 Jul 2012 9:21 a.m. PST

Offer the buyer insurance, if they don't want to pay they are out of luck.


Glad it is not like that in the UK.

Personal logo Ditto Tango 2 3 Supporting Member of TMP15 Jul 2012 10:51 a.m. PST

DELETED

John Leahy15 Jul 2012 12:10 p.m. PST

Actually, sellers are responsible combatpainter whether you offer insurance or not on Ebay. Again, this is why I have not and will not use Ebay. I trust folks here. But am wary of folks over there based on some of the horror stories I read about.

Thanks,

John

Personal logo optional field Supporting Member of TMP15 Jul 2012 4:39 p.m. PST

Well, from now on I'm only going to sell on eBay with insurance.

Still the system seems fundamentally flawed if the seller is the only one liable in case of loss but insurance is purely at the option of the buyer.

Scott Kursk Inactive Member15 Jul 2012 5:54 p.m. PST

I've honestly never had case where the USPS actually paid off on their insurance. I recently had an auction where I was a buyer and the USPS acknowledges that it was misdelivered probably but since I've got no absolute proof (the tracking info showing it was sent to the wrong post office along with other delivery errors that I get from the USPS isn't enough) that it was, I'm SOL.

The buyer met all the standards in that he could show it was shipped, and according to the USPS it was delivered, so PayPal and Ebay also say I'm SOL. That's why I have everything usually shipped to my mom's house since her post office doesn't loose things like the one that covers my house for this very reason.

flicking wargamer Inactive Member16 Jul 2012 6:01 a.m. PST

Insurance does not cover the buyer. It covers the seller. I can't imagine the USPS ever paying the buyer for an item which was lost or damaged. The buyer is supposed to seek redress with the seller. The seller then makes the claim and would be reimbursed.

Killerkatanas Inactive Member19 Jul 2012 1:56 p.m. PST

I am a Power-Seller and Top-Rated-seller with 2200+ feedback and a 100% rating. I have gone through this enough times to know how the system works.

I will tell you that a simple delivery confirmation is NOT enough to prove that the item was delivered. Ebay only accepts Signature Confirmation as proof, so unless the packages have your signature as proof they were delivered to you the other party is screwed.

File a complaint with Ebay. The money will automatically be taken from the two parties, and unless they can prove that the item was delivered to you (which they will not), Ebay will refund your money.

Great for you, you'll get your money back!

Actually I am being petty here, because the whole system sucks for the seller. Anyone can claim that they did not get a package and then Ebay automatically will take their side. I have lost probably close to $1,000 USD in sales over the many years I have sold on Ebay, mainly from places overseas, but a few in the USA. I have learned the hard way, but now I know the sytem.

My confirmation on what I have just said occured a few years ago when I sold a person in Michigan over $400 USD worth of older AD&D Ral Partha miniatures. They were sent Priority Mail and had delivery confirmation on it. This confirmation showed delivery, but Ebay said that was not sufficient enough. I was not only out the money, but also the items.

You take a big risk selling on Ebay, so my recommendations are:

1. For anything overseas, you have to send it either Registered Mail, so you will get a signature, or you can ship it Express mail so that you can get a tracking number. This will allow you to get a return receipt or pay for additional insurance, which, if it is over $250 USD, they will have to sign for.

2. For any package in the USA get Signature confirmation if it is under $250 USD in value. If it is over $250 USD then insure the item (they have to sign for it).

3. Use UPS, FedEX, or DHL since they come with signature service as standard.

Hope this helps,

Brian

AuttieCat Supporting Member of TMP21 Jul 2012 12:28 p.m. PST

Delivery Confirmation is nearly useless! The postal carrier does not need to have the package signed for by somebody receiving it. All the postal carrier does is scans the item to signify that it was delivered. It does not have to be delivered to the correct address, just scaned as delivered.

This actually happened to my wife a few years ago: She got a call from a lady who lives on the other side of town (Pittsburgh, Pa.). The lady received a package that was sent to my wife. The package had 'Delivery Confirmation'. My wife and I drove over and picked up the package at the mis-delivered address. What is funny about everything is that the address (street number/name and zip code of the location where it was delivered, was nowhere near what was clearly written on the package. Thank goodness of the honesty of the lady who received my wife's package.
Also, the package could be stolen from your porch. Delivery Confirmation requires nobody on the receiving end to sign for it. It is just delivered.
TomS.

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