 CorpCommander  | 20 Jun 2012 2:33 p.m. PST |
I can't claim I got bad service from them. I got NO service. A few emails back and forth a while back and nothing in the last two weeks (after three inquiring emails). If a company can't respond to a "please take my money" email, I've learned, it is best to avoid that company at all costs. They aren't in it to make money and won't be there when you need them. Shame too. I've seen some of their work and it looks decent. |
 Ed the Two Hour Wargames guy  | 20 Jun 2012 3:29 p.m. PST |
Did you try calling them direct? I don't trust emails that much. 1-888-369-1307 From the site. |
 doc mcb | 20 Jun 2012 3:41 p.m. PST |
Yes, I'd call. Last I did business with them, a few months ago, they seemed to have solved their customer service problems, with new employees. |
| Mako11 | 20 Jun 2012 4:23 p.m. PST |
I have had the same experience with Forge World. Fortunately, a financial windfall for other manufacturers. |
| Wellspring | 20 Jun 2012 5:48 p.m. PST |
I'd like to hear how this plays out. They've gotten some excellent reviews lately, and this sounds like the bad old days they'd put behind them. |
| doc mcb | 20 Jun 2012 5:56 p.m. PST |
Yes. One of those good reviews was mine, and I have an order for card decks just about ready to send them, needed for Historicon. |
| doc mcb | 20 Jun 2012 6:31 p.m. PST |
Okay, I have just been in contact with them. Go to their website and register, and send an email. Their customer service person is very helpful. Let me know if this doesn't work, as they responded to my alert -- that there's a thread on TMP they need to respond to -- within an hour or so. |
Superior POD  | 20 Jun 2012 6:48 p.m. PST |
CorpCommander, You submitted files to us on the 12th and after reviewing them we notified you of changes you needed to make. You resubmitted files on the 13th which we received. On the 13th you also replied to the SPOD Website Form Emails asking if the files were correct and how should you order. We never saw these two emails until tonight when I did a search after seeing this thread. They ended up in our spam filter. I have corrected the problem with the spam filter and I have replied to your email instructing you on how to place the order. We received one other email from you yesterday which was on my list to reply to today but had not gotten that far yet. In the future please be sure to use and/or CC info@superiorpod.com as that is the email address our customer service team monitors. Please feel free to reply to the email I sent you tonight with any questions. Thanks and I hope this explains what happened. |
| Superior POD | 20 Jun 2012 7:06 p.m. PST |
For the record June 13th to June 20th is not 2 weeks, it is 5 business days. While this is too long for a reply (we try to respond to all emails within 1 business day) exaggerating the initial post to say "nothing in the last two weeks" is an incorrect statement at the very least. Also, our Learning Center on the website has very detailed information and video tutorials on how to order product from Superior POD. I would not even point this out except your topic title is VERY strong and I believe I have adequately explained how the error on our part occurred. |
 Rebel Minis | 21 Jun 2012 6:58 a.m. PST |
I'll pop in here to say I have had nothing but good service from Superior POD. They did my Mighty Armies Cards and Chits and I am about to give them another big project… RebelMike
Rebelminis.com |
| Wellspring | 21 Jun 2012 10:40 p.m. PST |
We need to hear back from CorpCommander, but sounds like a happy ending on this one. |
| Wellspring | 04 Jul 2012 7:35 a.m. PST |
CorpCommander's problem has been resolved and he seems happy. For whatever reason, he started a new thread rather than updating this one. TMP link |
