"Recent problem with purchase of figures from HLBS" Topic
3 Posts
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| Sgt Lee | 10 Nov 2009 4:43 p.m. PST |
Like the subject suggests I've had a bit of a problem with purchasing figures… I have used the link to Paypal and followed through the procedure there, but when I contacted HLBS to ask them a question about my purchase they said that they had not recieved my order????
Paypal comes up with 'Unclaimed' in the Payment Status column which means:
Payments Sent: A payment may be unclaimed for several reasons:
1. The recipient has not signed up to PayPal and has not yet received your payment
2. The recipient has a PayPal Personal account (which cannot receive more than five debit or credit card-funded payments a year)
3. The recipient hasn't accepted the payment
4. The recipient has chosen to individually accept or decline payments from customers who don't have a confirmed postal address.
I was wondering if anyone else has experienced these problems lately, and if they have what procedure have they taken?
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Rogzombie  | 10 Nov 2009 6:48 p.m. PST |
Often when I have had problems like this a wrong email address was used on either side. I would double check that they dont have more than one email and if they have a cart that it is up to date and in synch with paypal. |
| Sgt Lee | 12 Nov 2009 10:41 a.m. PST |
Is all sorted now thanks…was the e-mail, they had not changed it from the old one |
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