| Larrey 2 | 08 Nov 2009 7:30 a.m. PST |
To Jules.
Now it is the 3. time that i write to You here on TMP.
This is a copy of the e-mail i heve send You 5 minutes ago. To Jules
Now 2 weeks has gone and nothing has happened ( of Course ).
The 5 november You have recived a mail from Gert
Hi Jules! Would you please give me a status on my order number 1782
Are the figures on its way, or can we solve the situation, so that you
simply refund me the money.
I would really like to end this case as soon as possible. 8 months is simply
too long to wait
GERT, Denmark
Forget about the figures, We will not have any of your products.
We want the money back NOW.
You have the Paypal account Gert send You.
He have made a request via Paypal.
All we recive from You is bad escuses and delaying ansvers.
We are very tired, You are treating us very badly, We have done nothing to offend You.
It has been a very unplesant experience to try to buy something from You.
You are destroying Yours good spirit, every day We are getting sick about the situation You have created.
We have been talking to a friend from England, Tony, It is beginning to smell like fraud.
Gert is a very nice Man, He dont write as harsh letters as i do.
If my English was better I would be able to write a really mean letter.
We hope that You understand that We will not wait any more.
It only takes 5 minutes to transfer money from Your account to Gert account,
Why have You not done it long ago ?
Signed.
A very Angry and disapointed customer.
Morten.
----- Original Message -----
From: sales@figuresincomfort.net
To: morten.tsc@get2net.dk
Sent: Monday, October 26, 2009 9:40 PM
Subject: Refund
Hi
I have arranged to pay the money in to my Paypal account and then to yours, it takes a couple of days to transfer from thebank. It would have been quicker but I have no money in the account as I am not currently taking orders. Jules Signed.
A very angry and disapointed customer.
Morten.
morten.tsc@get2net.dk |
| Grunt1861 | 08 Nov 2009 2:41 p.m. PST |
Hi Jules, I very much detest posting on this forum, but I have tried everything else. Please send me an answer.
Order Number: 1741
Detailed Invoice: link
Date Ordered: Sunday 15 March, 2009
Hmmm, I do see a bad omen in this order. I ordered Caesarian Romans on the Ides of March. No wonder I never received it! |
| cherrypicker | 08 Nov 2009 5:43 p.m. PST |
Grunt1861 I have it as dispatched on the 04/01/2009 I have a couple of other posting bits to look in to so will check on this one also. Jules |
| skinnedpuppy | 09 Nov 2009 7:11 a.m. PST |
Hi, I've tried emailing and calling you after having a missed call, grateful for some news on this order please:- Order Number: 2068
Date Ordered: Wednesday 16 September, 2009 Regards Alan Luke |
| cherrypicker | 09 Nov 2009 8:27 a.m. PST |
Alan Plastic case due in in the next couple of days and dice and trays sitting there. I hope you should have them in the next 5 days. Jules |
| cherrypicker | 09 Nov 2009 10:33 a.m. PST |
KiwiHAC
Have sent you an email.
Jules |
| Larrey 2 | 09 Nov 2009 12:15 p.m. PST |
This is message nr. 4 To Jules. Here is a copy of the mail I send to You 2 minutes ago. Why have Gert not recieved the money ?
Why will You not answer Your mail ?
Why will You not answer my post on TMP ?
Why is You ignoring Us ?
I am getting more and more angry every day, You are treating Us like dirt.
We are getting sick and tired of the situation You are creating for Us.
It is nearly 8 months since We ordered.
DoYou think that We forget the issue if You ignore Us ?
Pay Gert the money NOW.
Morten.
----- Original Message -----
From: sales@figuresincomfort.net
To: morten.tsc@get2net.dk
Sent: Monday, October 26, 2009 9:40 PM
Subject: Refund
Hi
I have arranged to pay the money in to my Paypal account and then to yours, it takes a couple of days to transfer from thebank. It would have been quicker but I have no money in the account as I am not currently taking orders. Jules.
Signed a more and more angry customer
Morten
morten.tsc@get2net.dk
|
| vegarian | 09 Nov 2009 12:18 p.m. PST |
Hi Jules Itīs been almost 14 days since you sent my a mail, that said this matter would be solved within the next 12 hours.
I havenīt received any answer since.
All I want you to do, is send me the money for order number 1782 from March 23, which I have paid you.
I have sent you a request through PAYPAL, which you have totally ignored.
This case has evolved into something nasty, which I would like you to solve right now. GERT, Denmark |
| cherrypicker | 09 Nov 2009 12:33 p.m. PST |
Gert Private email sent at 19:25 Jules |
| cherrypicker | 09 Nov 2009 1:47 p.m. PST |
BIG NEWS ABOUT FIGURES IN COMFORT COMING TOMORROW, Jules |
| KiwiHAC | 12 Nov 2009 2:31 p.m. PST |
Hi Jules Any news on the mystery parcel? Thanks for working through this saga! Cheers and all the best. KiwiHAC |
| Lord of the Geeks | 12 Nov 2009 4:39 p.m. PST |
Jules, We spoke a couple of weeks ago about my order #1892 1892 for a black mini case with three Trays 18s and 1 tray 5. The order was placed in may and my cheque for £39.95 GBP was cashed in Jun 09. You said that you would have the cases in a couple of weeks for dispatch. Imagine my concern to note that you have sold the business and that the new owners are not accepting responsibility for previous orders. I am sympatheitc to your problems but I would be grateful if you indicate what your intentions are to fulfll my order or provide a refund.
LOTG
|
| cherrypicker | 13 Nov 2009 2:29 a.m. PST |
KiwiHAC Yes it was yours the blisters are ok :-) bit one of the plstic srules are broken but I have access to another set so will RESEND it out, I will see if I can record deliver it in some way (not sure). HI LOTG I am just waiting for them to arraive I was hopping they would be in by now, I am picking some cases up on Monday when I go down to the guys who make them but I am not sure what is ready. Jules |
| KiwiHAC | 15 Nov 2009 3:25 p.m. PST |
Hi Jules Thanks for hanging in there with my order! Please note the change of address I sent through. Will keep my eyes peeled for it's arrival. Cheers KiwiHAC |
| cherrypicker | 17 Nov 2009 2:15 a.m. PST |
HI LOTG I picked up the skirmish cases yetserday so will get them out today. Jules |
| cherrypicker | 18 Nov 2009 3:15 a.m. PST |
Gert Email sent can you get back to me ASAP – thanks KiwiHAC – you also have an email LOTG – Left a message on your answerphone Jules |
| Lord of the Geeks | 18 Nov 2009 4:29 p.m. PST |
Hi JUles, Thanks for the message. Do you have an estimate for the deliveries of the Mini Figure Cases? LotG |
| cherrypicker | 19 Nov 2009 2:59 a.m. PST |
LOTG – I am waiting for a call today when Erik and I met up with the case guys I asked them to send up some ASAP and do the rest in batches if possible. I will let you know what they say later today. Jules |
| GamingLibrarian | 26 Nov 2009 10:49 a.m. PST |
Hello Jules, I just found this forum as I was preparing to ramp up my attempts to either get my products or a refund. I ordered back in April (the 24th) and paid immediately by paypal. My invoice number was 1854 for some paints and a skirmish case to a total value of Ģ36.64. Now that things seem to be moving again, I wonder whether you could update me about whether I'll get the order in time for Christmas.
All the best.
If you need further details of the order please let me know. |
| Lord of the Geeks | 28 Nov 2009 4:11 a.m. PST |
Jules, Is there an update as to whenthe minfigure cases will be available for my order #1892 ? I trust all is going well. LotG |
| cherrypicker | 28 Nov 2009 4:48 a.m. PST |
LOTG – They have been cut and some SHOULD arrive late this week not sure what day though, we are moving the store up to Eriks new base over next weekend. KiwiHAC – I sent an email on the 18th but you ahve not got back to me I don't want to do anything until you say Yes or No. Gert – your letter should be with you now or VERY shortly GamingLibrarian – I have the Skirmish case I just need to sort out the paint side. Jules |
| vegarian | 30 Nov 2009 9:18 a.m. PST |
Hi Jules! Just writing this to mention that you kept your word, and refunded the money for my order.
The letter arrived today with the cheque.
To everybody who still have a issuy with Figures in Comfort.
Be patient and it will be solved. GERT, Denmark |
| cherrypicker | 30 Nov 2009 11:59 a.m. PST |
Gert thanks for letting us and other people know, sorry I could not help you this time. Please do not hold it against the new owner as it was my ill health. Jules |
| Larrey 2 | 01 Dec 2009 11:40 a.m. PST |
Hello Jules
Gert has just told Me that the money has arrived.
Thank You.
Good luck Down under.
Morten. |
| skinnedpuppy | 02 Dec 2009 3:40 a.m. PST |
I received an email last week saying the order (Order Number: 2068) had been despatched (24th Nov) still not received anything as of today (2nd Dec) Anyone else in a similar boat? ALan Luke |
| erik the arab | 02 Dec 2009 4:18 a.m. PST |
Alan,
I would like to confirm that your order was despatched by Royal Mail to you on the 24th November by Jules.
We will check with Royal Mail today, to track this parcel and inform you as to where it is in the system.
Jules has already responded to your email to sales@figuresincomfort.net confirming the above.
I would appreciate it if you continue to inform us of any concerns via the above e-mail address, but also to copy myself at the same time at info@figuresincomfort.net Erik Priessman
Figures In Comfort |
| KiwiHAC | 02 Dec 2009 1:51 p.m. PST |
Hi Jules and Erik Thanks for the email and note above, have replied to sales@ rather than info@. Jules that is very kind of you, yes please. Look forward to recieving the parcel. Thanks to Figures In Comfort for finishing up this order. Please let me know when it is dispatched. Cheers
KiwiHAC |
| cherrypicker | 02 Dec 2009 2:54 p.m. PST |
KiwiHAC I hope to send it out tomorrow after sending my mother home and meeting Erik at the current store so he can get the shelves to make ready for the stock over the weekend. I will confirm as soon as it's done (will still see if we can get it recored for you to NZ). Jules |
| KiwiHAC | 02 Dec 2009 6:35 p.m. PST |
Thanks Jules Recorded would be wonderful, all the best with the move, I hear it's sunny and warm in Oz at the moment! Thanks for your efforts and for not just walking away! Cheers
KiwiHAC |
| Lord of the Geeks | 07 Dec 2009 5:13 p.m. PST |
Hi Jules, What is the latest on order #1892 the black minicase with three Trays 18s and 1 tray 5? I trust the move to Erik's went well and that your preparations for your move south are in hand. LotG |
| cherrypicker | 07 Dec 2009 5:39 p.m. PST |
LotG – cases came in and we are packing on Wednesday for shipping the same day, I know there are tray 18's there and the 5 are with Parcel Line for delivery to Eriks new unit. Jules |
| Lord of the Geeks | 08 Dec 2009 3:22 p.m. PST |
Jules,
Thanks for the update. Look forward to recieving it. LotG |
| Lord of the Geeks | 13 Dec 2009 7:46 a.m. PST |
Jules, is there an update on when order #1892 will dispatched? LotG |
| KiwiHAC | 13 Dec 2009 2:03 p.m. PST |
Hi Jules Could you please let me know when order #1926 has been dispatched and if there is a tracking number for it. All the best for Christmas. Cheers
KiwiHAC |
| erik the arab | 14 Dec 2009 7:32 a.m. PST |
LotG,
I can tell you that your order will be dispatched tomorrow by Royal Mail.
Jules and I have been sorting back orders this week and last and people are starting to get them as we speak. Erik |
| Lord of the Geeks | 14 Dec 2009 2:20 p.m. PST |
Erik, Many thanks for the update. LotG |
| Lord of the Geeks | 17 Dec 2009 12:47 p.m. PST |
Just to let everyone know that I have recieved my order ~
#1892. The quality is good and everything that I expected it to be. Well done to Jules your dogged determination has paid off. You're a credit to your service/capbadge. I trust all is well and wish you the best of luck in the Antipodes . Many thanks to Erik the Arab for your part in seeing this through. It's a good product and look forward to any future dealings. Best of luck with carrying the Figures in Comfort torch forward in the future. Regards The Lord of the Geeks |
| KiwiHAC | 22 Dec 2009 7:18 p.m. PST |
Hi Jules and Erik Could you please let me know if order #1926 has been dispatched and what the tracking number is. I got your email of the 13th Dec saying it was due to be posted the next day and you would send the details then, but havent heard anything since. All the best and have a Merry Christmas. Cheers
KiwiHAC. |
| erik the arab | 23 Dec 2009 1:40 p.m. PST |
KiwiHAC,
I have replied to your email you sent yesterday.
Your back order has been sent via Royal Mail on the 14th as mentioned. It should be with you shortly. Regards
Erik |
| Evilrik | 06 Jan 2010 8:08 a.m. PST |
Soon be phalanx again,still not had my order…
jules / Erik I would appreciate some closure to the matter. |
| erik the arab | 06 Jan 2010 1:03 p.m. PST |
Evilrik
Can you please email me at info@figuresincomfort.net with details of your order and I will look into it for you. Erik |
| KiwiHAC | 19 Jan 2010 7:22 p.m. PST |
Hi to those still interested in the saga! I want to heap praise on Erik the new owner of Figures in Comfort, after 6 months and nearly 20 emails regarding my order Erik sorted it out within 24hrs… THANK YOU. I never did receive my order despite Jules promises and explanations. Erik dealt with it quickly and simply, with great communication and customer skills! I wish him the very best and would not hesitate to order from him in the future. All the best in Australia Jules, there is a joke going around which involves an Australian Immigration officer asking a new UK immigrant if they have a criminal record, the chap replies he didn't realize it was still a pre-requisite! Good luck to all. Cheers
KiwiHAC |
| Ayatollah Khomeini | 21 Jan 2010 12:47 p.m. PST |
Sooner gone the better by the sounds of it |
| Evilrik | 26 Jan 2010 3:41 p.m. PST |
Kiwi Hac, you took the words out of my mouth. I echo the sentiments of your last post.
After the Epic saga, Erik has come through, with absolutely no fuss whatsoever. Erik, many thanks for sorting out the order so promptly.
Thumbs up from me for FIC.
You'll be getting my business in the future. |
| Funchameleon | 17 Feb 2010 12:22 p.m. PST |
My results….
Nothing, This was the last I heard. Figures in Comfort
------------------------------------------------------
Order Number: 1899
Detailed Invoice: link
Date Ordered: Sunday 17 May, 2009 The comments for your order are Order being disptached 27/11/09 Your order has been updated to the following status. New status: Despatched Please reply to this email if you have any questions. ------------------------------------------------------------ Tomorrow I will notify Paypal and make sure I at least get my money back. And officially report this scam. By now they also closed my FIG account,  s… It's been over a year now and all I got were two lousy mails that not even donkey would believe to be truthful. I didn't even get a tracking code, but then again, thats to be expected from scammers… Erik seems to solve things on this board, though that could be fake accounts… I don't trust it one bit. He did NOT fix my order, that is for sure..
Back orders,..  Kind regards to the readers, Funchy |
| erik the arab | 18 Feb 2010 3:50 a.m. PST |
Funchy
I have replied to your email directed to info@figuresincomfort.net.
In this email I have stated that I was not aware of this order outstanding, so therefore could not rectify the situation.
As for despatches on the 24th and 27th November, these were back orders that were the responsibility of Jules Evans and not the new owners.
I appreciate that the situation you find yourself in is totally unacceptable and will work towards rectifying this asap.
On a personal point, I have stock to fill orders and would not trade if I did not have such. I do not appreciate being called a scammer for an action that was beyond my control. I am sure that people who have dealt with Figures In Comfort since December 1st 2009 (the date we re-opened the website for trading) are happy with the level of service they have received to date. Erik Priessman |
| quackstheking | 18 Feb 2010 6:56 a.m. PST |
I have to say I have nothing but praise for the way that Erik Priessman has handled the takeover of Figures in Comfort especially when he was under no obligation to fulfill outstanding orders placed with the previous owner. I contacted Erik over my order which had been outstanding for over 7 months. Unfortunately as the Litko bases were not in stock, Erik promptly refunded my Paypal account – no questions asked. This is exceptional service and the failings of the previous owner should in no way reflect on Erik. way to go Erik – I will buy from FIC again!! Don |
| Funchameleon | 18 Feb 2010 3:19 p.m. PST |
Erik, I can't say otherwise than you did solve this promptly this time! Thank you very much for that! The credit has already been accounted into my paypal account, very prompt action I must say! Please understand my frustration as this has been going on for over a year now, seems you do pick up on it. Just to clarify, I was really not amused by this and had to do something to get my money back.
My sincere apologies for going this far and calling you a scammer here but then again, one year is quite a long time and a lot of frustration builds up in that time. If I keep reading good things I might consider stil buying your cases, as it is a good product, no doubt about that. Thanks again for the prompt solution and answer Erik!
Regards,
Funchy |
experiments with using recessed bases for figures with cast-on bases.