"Have you had Figures in Comfort problems?" Topic

Hi All

I've been looking through the FiC threads since I posted this:

TMP link

… so … how many people here have placed orders with FiC, paid for them, but not had them fulfilled?

If you have had a refund please don't post … I'm only interested in collecting the names of folk who have a paid-for order outstanding.

Thanks.

Paul

"Have you had Figures in Comfort problems?"

No, I think my figures are very comfortable thank you in their made-to-measure cardboard boxes, although now you mention it, I don't think I've ever actually asked them …

Only ordered from them once and the order came promptly

Hi guys rather than starting another witch hunt (started again by a NEW member)I though I would again let you know whats happening, I am not working under Dr orders for another 13 days, once thats done we have the stock to send out any back orders that are outstanding.

The email sales@figuresincomfort.net IS working but I have not sat behind the office PC much over the past few weeks so there are loads of emails to answer and it will take a couple of days to go through. I have a message on our phone also telling people we are off, also calling will not get answered as I am going to Hollybush house for a short 10 day stay, We have told many customes to hold off ordering until I am fit and we have the stock delivered to the store.

All out standing issues are to be completed before the 5th Aug 2009.

Jules

Hi Julian

This isn't a 'witch hunt' it's an attempt to get some kind of response – it simply isn't fair to ignore telephone calls and emails for such a very long time, no matter what.

For my part I left a message on your answerphone earlier today. I just want you to refund me £39.45 GBP for the order I paid for in March but cancelled in July. I have emailed and telephoned, but to no avail. It's dead easy to write a cheque .. that's all I have asked of you.

Meantime I wish you well with rest and recuperation – really I do. It's not personal, just a matter of the money which would have been ever so easy for you to resolve by now.

I feel I have been really very patient.

BTW: I guess you don't really mean 5 August …

Perhaps you could respond to the message I left on your answerphone at 15:48 today (which I followed up with an email)?

Best wishes

Paul

Send me your bank account details to the email above and we will do a bank transfer within 24hrs.

with your ref NO so I can double check things first.

Jules

I would like to have the 216 GBP you promised me as a refund on 28 Aug. You can credit it to flooglestreet AT yahoo DOT com

flooglestreet AT yahoo DOT com is my account with paypal. Its really very simple, you can do it in a few minutes at most.

floodlestreet that was done in 2 parts a couple of weeks ago, I'll check the dates and give them to you

Jules

Like hell it was done in any number of parts at any time.You owe me.

Hi All

Just to let you know that Julian sorted out my refund.

I am truly sorry I had to join here to raise the profile of this matter.

Julian: the trick is to stay in touch with your customers and manage their expectations. That way you won't try their sympathy for your situation.

For my part may I offer you my sincere thanks for your service and very best wishes for an improvement in your situation.

Take care.

Paul

I got my refund too. I know ptsd is a real bitch to deal with, sometimes you just want to hide.

So it appears I am the only one you haven't bothered paying?

as this is the only place you seem to look at: here goes you owe me alot of money, when will I see it?

jon

Hi Jules

Hoping you catch this as I have tried to contact you through your website and received no reply…

In regard to order #1926 £54.00 GBP 06/05/2009, your last message on TMP stated it was on the shelf ready for posting to New Zealand (early 08/09).

I realise you have had a series of trials and tribulations, however as an ex member of HRH's forces (as am I) you realise it's the not knowing that does you in!

If the order is not going to arrive just let me know and refund the £54.00 GBP to my PayPal account (you have the details), if however the order is sitting ready to go as you stated earlier please action it as you're the only supplier of Companion Miniatures I am aware of!

Watching the calendar tick away as your departure for this side of the world approaches is "doing my head in"!

I realise the world does not revolve around me (much as I might like it to) however there is an implication of trust in accepting money for goods and/or services and five months seems a more than reasonable amount of time to wait for a contract to be fulfilled.

As an aside to some of the other posters on this forum, while name calling is unpleasant, as my stage one law lecturer was want to say "the law is there to protect the innocent " and cases are viewed as a whole. Waving the liable law stick about is generally frowned on this side of the world…

I'm sure Jules is a nice bloke, unfortunate things get unloaded on nice people regularly, perhaps as industry members you might like to assist in this situation (or form a society), as trust is one of the cornerstones of e-commerce.

This sort of thing leads to a loss of faith in the smaller members of the industry (god forbid I should say anything nice about Foundry at this point!) and their ability to fulfil orders…

Jules I wish you the speediest recovery from what ails you and hope you and your partner enjoy Australia. Their rugby team are pants despite the coaching!(Insert liable threat here…)

All the best and on a personal level stay strong.

Cheers

KiwiHAC (retired)

KiwiHAC I sent ou a reply to your email, I have been away at Hollybush House so out of coms.

Jules

Coms recieved.

Thanks Jules.

Kia Kaha.

Cheers

KiwiHAC

Jules, is the only way to get a response from you, to write here on TMP?
I would really like to know since I have tried both e-mail and the form on your website without any kind of luck.
Honestly, what am I to do?

Hi Jules
As I have ran out of patience, I would like you to refund my
Ģ272,96 for my order number 1782 dated monday 23 March 2009.

Regards
GERT
Denmark

Hi Gert

I have that down on our system as dispatched nearly 2 months ago.

I will email you off line.

Jules

Spenconian Can you give me a ref number so I can see what we are talking about.

Jules

Hi Jules
You sent the following e-mail regarding order #1912 to me dated 8th of July.
(I have removed the invoice link)

Figures in Comfort
------------------------------------------------------
Order Number: 1912
Date Ordered: Thursday 28 May, 2009

The comments for your order are

foam dispatched case to follow

Your order has been updated to the following status.

New status: Despatched

Please reply to this email if you have any questions.

You wrote in one of the other threads that cases were about 3 weeks away. I recieved the foam, no problem there. I have not seen a case or heard from you, despite multiple e-mails directly or via the form on your website.

Would you please try and sort this out, I'm not interested in a refund since I already have the foam.

Ian

Hi Ian

Yep will email you tomorrow off line now I know the number.

Jules

KiwiHAC

I will email your proof of postage in the morning, I have added a couple of extra bits for you, post office said about 5 days (not sure if that includes the weekend).

Jules

I just had a customer tell me that he has a 600 GBP order with them, and it has been 5 weeks. Jules, if you see this, I suggest that you contact him at wargamer44 at hotmail dot com

Hi again Jules
Havenīt received your "offline" mail yet.
Have you found out whether you have sent my order or not?
You can e-mail me at vega12@stofanet.dk

Regards
GERT
Denmark

Hi Jules
Still have not heard from you.
You can e-mail me at NEWS at SPENCONIAN dot COM

Regards

Ian

Hi Jules

Thanks for the update.

Will look forward to recieving the proof of postage info.

I have the postie on high alert!

Appreciate your efforts.

All the best

KiwiHAC

Hi Jules

Thanks for the update.

Will look forward to recieving the proof of postage info.

I have the postie on high alert!

Appreciate your efforts.

All the best

KiwiHAC

Mail number 4.

Hi Jules
Still havenīt head from you.
Iīll repeat my order number: 1782 of March 23, 2009
My email is still vega12@stofanet.dk
Come out of the bush.

Regards
GERT, Denmark

Cherrypicker is alive and well, back up on his feet, spotted at "Skelp" offloading three BIG boxes of Perry, Victrix plastics on the bring and buy stand instead of purchasing a trade stand!

Hello Jules.
I am a friend og Gert, Denmark.
2/3 of his order ( 1782 ) is thing for Me.
We are tired of waiting, You say You send the thing we ordered nearly 2 months ago, at that time You were ill,
and why haven`t You send Gert a Track & Trace number for the parcel ?
We are no longer interested in any of Your products, we just want Our money back, it is nearly 7 monts since We ordered.
Signed. A very disapointed costumer.
Morten.
E-mail: morten.tsc@get2net.dk

Hi Jules

It has now been a full week since you you wrote to me on TMP. On the 14 of October you stated that you would write to me the following day (the 15th) now that you had my order number (#1912, in case you forgot). I have not heard a thing from you and I am honestly getting really tired of being nice in the attempt to just get, what I ordered and payed for 5 months ago. I am all out of patience in this matter.
You need to hold your promises and send me an e-mail and a proof of postage for the order.

No more excuses, no more delays! just FIX MY ORDER!

Regards

Ian Spence

P.S this message also goes in your email and through the form on your website, so there is no excuse for it not to reach you.

No refund no nothing, not even a reply, placed my order in may and haven't heard a thing, no thing,…
I have contacted them about 10 times but they just won't reply,..

Since Jules seems to be reading this I figured to try my luck on this forum as getting any reply from them directly is impossible.

This is the last I have heard from them…

----------------------------------------------------------------
Figures in Comfort
------------------------------------------------------
Order Number: 1899
Detailed Invoice: link
Date Ordered: Sunday 17 May, 2009

The comments for your order are

We are now working on your order, sorry for the delay this has been due to ill health.

We will let you know shortly your delivery date.

Jules

Your order has been updated to the following status.

New status: Processing

Please reply to this email if you have any questions.

---------------------------------------------------------------

I want something!! Either my money back or my order,…
This is just no way to treat people who pay good money,..

I have sent another message just today via their website,.. still hoping to be lucky and get a reply of some sorts,..

I can also understand that health issues prohibit him from working full-time or less, but running a business is not a smart idea then, or maybe have a replacement take care of your business…
anyway this is just no way to go,..

Please just fix this jules,…

You are more than welcome to contact me at m DOT klefken AT gmail DOT com.

Kind regards,

Another PAYING and unstatisfied customer……

P.S. August has also passed by now,… My issues aren't solved yet,… i've read this forum, yes :)

P.P.S. This is not a witch hunt, if you run any business this way you will get mad customers,..

P.P.S.S. I have sent this also to you via the form on your website,..

I hope I have contacted everyone offline by now who have issues, if you have not had an email can you let me know at sales@figuresincomfort.net Sorry for the delay and although I don't have all the answers yet I am working on them as quickly as possible.

We are still not taking any new orders until I have sorted these out which should be within the next 5 working days.

Jules

Hello Jules
This is the second time i write to You.
October 22 2009 time 10:54 You wrote to Gert Denmark
We will have a resolution for this matter within the next 12 hours.
Nothing has happened.
We are no longer interested in any of Your products,
We want Our money back, then You can see if You can sell the stuff to someone else.
Not even the british post is over 2 month to deliver a parcel from UK to Denmark.
It usally takes about a week.
Once again from a very disapointed customer.
Morten
E-mail: morten.tsc@get2net.dk

Sorry I did think I had emailed and sorted poeple who had contacted me.

Will sort it by this time tomorrow.

Jules

HI Jules, Still not got my order from Phalanx.

Glad your feeling better.

Rick.

Rick

You are on the list as soon as the cases come in over the next few days

will call you to let you know
Jules

Thanks Jules, look forward to the call.

KiwiHAC

I have your proof of postage, I am picking up a scanner at the weekend so will email it over to you then as the post mistress said oyu should have had it by now (I will send it off line).

I Am sure I have contacted everyone else but if not PLEASE contact me via sales@figuresincomfort.net rather than phone as we all have whats required infront of us (and also my memory is crap) WE are dealing with outstanding orders still and if people want to check please feel free, the website although still up can't take order and that will remain for another couple of weeks OR more until things are sorted to EVERYONES satisfaction.

Jules

Hello Jules,

I too ordered some Companion Miniatures on 14th Sept from your website. I only read these posts afterwards.
The transaction went through via paypal on that day but your website did not record the transaction.
I e-mailed you regarding this and got two replies on the 6th and 21st October, but by that time I'd opened a resolution case with Paypal. Paypal have since found in my favour but are unable to recover the funds from your account! You said you'd have your account sorted on 21st October.
Can you please refund me the owed money or send me the Companion Miniatures I ordered as soon as possible.
Regards,
Sean in Ireland.

HI Sean

Have replyed to your email

Jules

Thanks Jules , I got your e-mail.
Hopefully this will get sorted out to both parties satisfaction.
Sean.

KiwiHAC bit scanned and sent at 18:00hrs today.

Jules

Hi Jules
Thanks for that.
However coms not recieved as of 1520 UTC +1
Could you please check the email address as it hasn't arrived in my inbox yet.
Have sent this to sales@figuresincomfort.net with my email address.
Cheers
KiwiHAC

KiwiHAC will resend it when I get back tonight, Jules

KiwiHAC email resent.

Jules

Hi Jules

Test received

Try sending the attachment to both my email address's again as it's not coming through.

Thanks for persevering!

Cheers

KiwiHAC

Hello Jules,

Like others, I have created an account here, as you seem very responsive on these forums. I realize other people have been waiting much longer than me for there orders but, as long as your sorting things, I would like to be sorted too!
I have tried contacting you at sales@figuresincomfort.net some weeks ago but have had no response.
My invoice id (same as order id?) is 2042
you can contact me: K0716652@kingston.ac.uk

John W

JOhn ok

The new batch of Skirmish cases are due in (this week) so I hope to have it with you before Thursday.

Jules